XXXX年基于用户感知的网络质量考核体系.doc

基于用户感知的网络质量考核体系目录HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998159"1.考核说明1HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998160"1.1体系说明1HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998161"1.2指标计算和通报情况2HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998162"2.真实体现用户感知的网络质量PI考核准则3HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998163"2.1子考核项感知质量得分计算3HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998164"2.2VIP客户感知考核得分（VPI）3HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998165"2.2.12G的VPI考核内容3HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998166"2.2.2TD的考核内容6HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998167"2.2.3数据业务的考核内容8HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998168"2.3全网客户感知指标考核得分（KPI）11HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998169"2.3.12G的KPI考核内容11HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998170"2.3.2TD的KPI考核内容13HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998171"2.3.3数据业务的KPI考核内容14HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998172"2.4模拟测试指标考核得分（SPI）15HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998173"2.4.12G的SPI考核内容15HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998174"2.4.2TD的SPI考核内容16HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998175"2.4.3数据业务的SPI考核内容18HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998176"2.5投诉和故障处理考核得分（CPI）20HYPERLINK"http://10.216.21.73/2011UPExam/Doc/root_2011.htm"\l"_Toc286998177"3.体现指标提升幅度的网优考核准则21HYPERLI