酒店餐饮服务英语培训.ppt

FoodandBeverageService欢迎和问候语电话用语祝贺语：Congratulations!MerryChristmas!Haveaniceholiday!Wishyoueverysuccess!答谢和应答语：Thankyouforyourhelp(adviceinformation)It’sverykindofyou.Youarewelcome.Notatall.Don’tmentionit.It’smypleasure.Withpleasure.Mypleasure.Iamalwaysatyourservice.Thankyouforstayinginourhotel.道歉语征询语：CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?Justamomentplease.MayIuseyourphone?指路用语：It’soppositeourhotel.It’sonthesecond(third)floor.Excuseme.Whereisthewashroom(restroomelevator)?Thiswayplease!Turnleft/right.It’sinthelobbynearthemainentrance.It’sattheendofthecorridor.提醒用语：Mind/Watchyourstep.Pleasebecareful.Pleasedon’tleaveanythingbehind.Don’tworry.Takeiteasy.Pleasedon’tsmokehere.告别语:Seeyoulater.Goodnight.Seeyoutomorrow.Goodbyeandthankyouforcoming.Goodbyeandhopetoseeyouagain.Haveanicetrip.Haveanicetriphome.一餐厅用具餐桌TheTable桌布Tablecloth(cloth)laytheclothfordinnerlaytheclothforfour餐具coverCoversarelaidforfour.Anothercoverplease.盘碟plate(供个人用)/dish(全桌人吃用)刀knife叉fork碗bowl勺子spoon杯cup玻璃杯glass茶杯和垫碟acupandsaucer毛巾handtowel毛巾夹toweltong席位巾servicecloth餐巾napkin水瓶carafe茶壶teapot咖啡壶coffeepot糕点夹caketongs糖夹sugartongs糕饼盘pastryserver餐具垫placemat调味品套具condimentset调味瓶cruet盐瓶saltcellar芥末盅mustardpot花瓶vase花盆flowerpot牙签toothpick烟灰盅ashtray盖上有许多小孔的瓶castor胡椒瓶peppershaker/peppercastor二.刀叉餐具cutlery餐刀tableknife餐叉大叉tablefork鱼刀fishknife鱼叉fishfork有锯齿或锋利的牛排刀steakknife牛油刀butterknife面包刀breadknife水果刀fruitknife芝士