酒店餐饮服务英语培训.ppt

FoodandBeverageService欢迎和问候语电话用语祝贺语：
Congratulations!
MerryChristmas!
Haveaniceholiday!
Wishyoueverysuccess!
答谢和应答语：
Thankyouforyourhelp(advice,information)
It’sverykindofyou.
Youarewelcome.
Notatall.Don’tmentionit.
It’smypleasure.Withpleasure.Mypleasure.
Iamalwaysatyourservice.
Thankyouforstayinginourhotel.道歉语征询语：
CanIhelpyou?
WhatcanIdoforyou?
IsthereanythingIcandoforyou?
Justamoment,please.
MayIuseyourphone?
指路用语：
It’soppositeourhotel.
It’sonthesecond(third)floor.
Excuseme.Whereisthewashroom(restroom,elevator)?
Thisway,please!Turnleft/right.
It’sinthelobbynearthemainentrance.
It’sattheendofthecorridor.提醒用语：
Mind/Watchyourstep.
Pleasebecareful.
Pleasedon’tleaveanythingbehind.
Don’tworry.
Takeiteasy.
Pleasedon’tsmokehere.
告别语:
Seeyoulater.
Goodnight.
Seeyoutomorrow.
Goodbyeandthankyouforcoming.
Goodbyeandhopetoseeyouagain.
Haveanicetrip.
Haveanicetriphome.一餐厅用具
餐桌TheTable桌布Tablecloth(cloth)
laytheclothfordinner
laytheclothforfour
餐具cover
Coversarelaidforfour.
Anothercover,please.
盘,碟plate(供个人用)/dish(全桌人吃用)
刀knife叉fork碗bowl勺子spoon
杯cup玻璃杯glass
茶杯和垫碟acupandsaucer
毛巾handtowel毛巾夹toweltong
席位巾servicecloth餐巾napkin水瓶carafe茶壶teapot
咖啡壶coffeepot
糕点夹caketongs糖夹sugartongs
糕饼盘pastryserver餐具垫placemat
调味品套具condimentset调味瓶cruet
盐瓶saltcellar芥末盅mustardpot花瓶vase
花盆flowerpot牙签toothpick烟灰盅ashtray
盖上有许多小孔的瓶castor
胡椒瓶peppershaker/peppercastor
二.刀叉餐具cutlery
餐刀tableknife
餐叉,大叉tablefork
鱼刀fishknife
鱼叉fishfork
有锯齿或锋利的牛排刀steakknife
牛油刀butterknife
面包刀breadknife
水果刀fruitknife
芝士刀cheeseknife
点心餐刀dessertknife
结婚蛋糕刀weddingcakeknife
切菜刀vegetableknife雕花刀Frenchcookknife剔骨刀boneknife
烧烤用叉roastingfork糕点叉dessertfork
海鲜叉seafoodfork蚝叉oysterfork
饼叉cakefork水果叉fruitfork
蜜饯叉picklefork餐匙tablespoon
汤匙soupspoon茶匙teaspoon
咖啡匙coffeespoon冷饮匙icedteaspoon
蛋匙egg-spoon
三.筷子chopsticks
竹筷bamboochopsticks
象牙筷ivorychopsticks
木筷woodchopsticks
银筷silverchopsticks

四.陶瓷器chinaware
碟垫underplate餐碟dinnerplate
圆碟roundplate椭圆碟ovalplate
鱼型碟fish-shapedplate糕点碟cakedish
调味瓶碟relishplate水果碟fruitdish
芥末碟mustarddish调味碟saucedish
汤碗soupbowl有盖