投诉商务英语写作.docx

投诉商务英语写作

投诉商务英语写作 引导语：为了帮助大家了解商务英语投诉信的.写作，以下是百分网小编为大家整理的投诉商务英语写作，欢迎阅读! 1.投诉邮件根据事态的严重程度可以分为三大类：makeamildcomplaint，makeapoint，makeastrongpoint(makeawarning)。 2.当第一次、第二次投诉时，可以分两步走： 1)描述事实本身 2)提出解决问题的方案 但是第一次投诉和第二次投诉的措辞应是有差异的。 3.当第三次投诉时，可以分四步走： 1)描述事实本身 2)强调不满 3)要求对方立即采取行动 4)(必要时)给出警告 范文一(投诉)： DearSir: I'mwritinginconnectionwithmybookingwithyouforanadventureholidaytoPeru. Onthe19thofMay,Isentyouacheckfor$390asadeposit.Unfortunately,Ihavenotyetreceivedareceiptforthis.Iwouldbegratefulifyoucouldsendmethisassoonaspossible. Ilookforwardtohearingfromyou. Yours, MargaretaLindell 范文二(回函)： ApologizingfortheComplaint DearMr.GeoffPullar Thankyouforyourletterof21October.WeregretverymuchtolearnthattheMen’sGolfWoolenStockingsyoukindlyorderedwereomittedfromtheshipmentandthatWomen’slisleStockingsweresenttoyouinstead.YourcomplaintwasimmediatelysenttoourCustomerRelationsrepresentativeforinvestigation. Ongoingintothematter,wefoundthatamistakewasindeedmadebyus.Theslip-upoccurredinournewautomatedinventorycontrolsystemwhichiscausingsomeproblemsduringthedataentrystage.Yourordernumberwasunfortunatelyconfusedwithanotherone(BT-718).Wesincerelyregretthatitcausedyousomuchtrouble,especiallybecausethegoodswereintendedforyourspecialsale. Wehavearrangedfortherightgoodstobedispatchedtoyouatonce.Relativedocumentswillbemailedassoonastheyareready. Wehavealreadyfaxedtoinformyouofthis,andweencloseacopyofthefax. Thewomen’sstockingsyoukindlyreturnedreachustoday.Youraccountwillbecreditedwiththeinvoicedvalueofthelislestockingsandreturningcharges.Onecreditnoteisenclosed. Weapologizeagainforthismistakeandinconveniencecausedtoyou. Yourssincerely Edward