投诉商务英语写作.docx

投诉商务英语写作投诉商务英语写作引导语：为了帮助大家了解商务英语投诉信的.写作，以下是百分网小编为大家整理的投诉商务英语写作，欢迎阅读!1.投诉邮件根据事态的严重程度可以分为三大类：makeamildcomplaint，makeapoint，makeastrongpoint(makeawarning)。2.当第一次、第二次投诉时，可以分两步走：1)描述事实本身2)提出解决问题的方案但是第一次投诉和第二次投诉的措辞应是有差异的。3.当第三次投诉时，可以分四步走：1)描述事实本身2)强调不满3)要求对方立即采取行动4)(必要时)给出警告范文一(投诉)：DearSir:I'mwritinginconnectionwithmybookingwithyouforanadventureholidaytoPeru.Onthe19thofMay,Isentyouacheckfor$390asadeposit.Unfortunately,Ihavenotyetreceivedareceiptforthis.Iwouldbegratefulifyoucouldsendmethisassoonaspossible.Ilookforwardtohearingfromyou.Yours,MargaretaLindell范文二(回函)：ApologizingfortheComplaintDearMr.GeoffPullarThankyouforyourletterof21October.WeregretverymuchtolearnthattheMen’sGolfWoolenStockingsyoukindlyorderedwereomittedfromtheshipmentandthatWomen’slisleStockingsweresenttoyouinstead.YourcomplaintwasimmediatelysenttoourCustomerRelationsrepresentativeforinvestigation.Ongoingintothematter,wefoundthatamistakewasindeedmadebyus.Theslip-upoccurredinournewautomatedinventorycontrolsystemwhichiscausingsomeproblemsduringthedataentrystage.Yourordernumberwasunfortunatelyconfusedwithanotherone(BT-718).Wesincerelyregretthatitcausedyousomuchtrouble,especiallybecausethegoodswereintendedforyourspecialsale.Wehavearrangedfortherightgoodstobedispatchedtoyouatonce.Relativedocumentswillbemailedassoonastheyareready.Wehavealreadyfaxedtoinformyouofthis,andweencloseacopyofthefax.Thewomen’sstockingsyoukindlyreturnedreachustoday.Youraccountwillbecreditedwiththeinvoicedvalueofthelislestockingsandreturningcharges.Onecreditnoteisenclosed.Weapologizeagainforthismistakeandinconveniencecausedtoyou.YourssincerelyEdward