组织的知识管理pppt课件.ppt

第二章组织的知识管理1、组织管理知识的主要困难*****知识之轮知识价值链模型员工担心辛苦获得的知识与人分享后，将被取代或工作朝不保夕。因此，不愿对别人分享自己的知识。成功的知识管理需透过企业文化的改造。9/20/20246:42AM9/20/20246:42AM知识管理的全员参与知识管理的推动知识管理的推动Astudyof431U.S.andEuropeanorganizations,in1997,Ernst&YoungCenterforBusinessInnovation,whatfirmsaredoingtomanageknowledge,whatelsetheythinktheycouldbeorshouldbedoing,whattheyfeelarethegreatestbarrierstheyfaceintheirefforts.以知识为焦点的活动以知识为焦点的活动以知识为焦点的活动Theexecutiveswhorespondedtoourstudydidnotholdhighopinionsoftheirorganizations’performanceinanyoftheseareas(Chart1).Chart1.GoodorExcellentPerformanceHowever,94percentoftheexecutivesagreedthat“itwouldbepossible,throughmoredeliberatemanagement,toleveragetheknowledgeexistingin
myorganizationtoahigherdegree.”
KMeffortsunderway…

Firmconductspecificprojectsintendedtoimproveperformanceinoneormoreoftheseareas.

Askingtheexecutivestoindicatewhichprojectswerecurrentlyunderway,planned,andnotplannedbutwhichtheyfeltshouldbedone.Chart2.ProjectPrioritiesChart3.BiggestDifficultiesChart4.CurrentBiggestImpediment*****9/20/20246:42AM9/20/20246:42AM知识管理的基础能力9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM知识管理评估知识建立的核心能力模式知识建立的核心能力模式9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM知识管理的八个不同维度与观点9/20/20246:42AM9/20/20246:42AM知识管理的八个不同维度与观点9/20/20246:42AM9/20/20246:42AM9/20/20246:42AM案例：安达信公司的知识管理实践案例：安达信公司的知识管理实践案例：安达信公司的知识管理实践案例：安达信公司的知识管理实践案例：安达信公司的知识管理实践案例：安达信公司的知识管理实践