酒店前台接待日常英语口语.docx

酒店前台接待日常英语口语酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。Part1Greetings问候1.WelcometoXXXXHotel.I’m...,whatshouldIcallyou,please?欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢?2.Goodmorning/afternoon/evening,Sir/Madam.WhatcanIdoforyou?先生/女士，你好!请问我能为您做点什么?3.Mynameis...,isthereanythingelseIcandoforyou,justletmeknow.我叫...，如果需要我为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。5.Haveyoumakeareservation?\Haveyoubookedtheroom?\Areyouthevip?请问有预订吗?\请问你是会员吗?6.Whatkindofroomwouldyoulike?请问您需要什么类型的房间。7.Sorry,Idon’tquiteunderstand.对不起，我不是很明白。8.I’mafraidwe’vefullybookedforthattime.抱歉，我们那个时段已给订满了。9.It’sthehot/peak/busyseason,youknow?这是酒店业的旺季。10.Excuseme,Howdospellit,please?打扰一下，您能拼写一下您的名字吗?11.Wecanonlykeepyourtable/roomtill…我们能保留您的房间直到...12.Letmeshowyoutoyourroom,thiswayplease.让我带您到房间，这边请。Part2HelpingtoCheck-in帮助入住1.Pleasehaveaseatforawhile,I’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.WouldyoupleasegivemeyourpassportorIDcardandcreditcard?,I’llhelpyoutofillintheform.请把您的护照和信用卡交给我，我帮您办理入住手续。3.Howmanynightswillyoustaythistime?这次入住您会住多少天?4.Whichroomwouldyoulike,wehavethesekindsofrooms...?您是要哪种房间?5.Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,cashorcreditcard(togetherorseparately)?先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡(分开付押金还是一起付)呢?6.Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗?7.Hereareyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的`护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying居住期间服务1.RegularService常规服务(1)Pleasewaitasecond.I’lltransferitforyou..请稍等一下，马上为你转接过去。(2)Becauseyouarecheckingouttwodaysearly,Youneedtogiveustwocashvouchersback.您比原定退房的时间提前了两天，所以我们需要收回二张现金券。(3)Thereisagreatgardenandpondbehindthehotel,whichissuitableforexerciseandhavingawalk酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。(4)Thismoneyisdamaged.I’mafraidwecan’tchangeit,thisisaccordingtothehotelrules.您的钱(纸币)上有裂口(污迹)