BEC英语写作技巧：投诉信的写作模板范文.docx

BEC英语写作技巧：投诉信的写作模板范文示例投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。投诉信的结构Introduction-Reasonforwritingthecomplaint开始段：写投诉信的原因Mainbody-a.Thenecessarydetails:whereyouboughtit,whenandwhattheproblemis.b.whyyouarecomplaining主段：a.一些必要的细节：你在哪里，什么时候购买了此产品，并且此产品有何种问题。b.你为什么要投诉。Conclusion-Saywhatyouwantthereadertodo.结束段：说明你希望读到这封信的人怎么做投诉某产品DearMr.AstorWehaveusedyourcompanyasasuppliertoourelectricgoodsfortenyearsanduntilrecentlythequalityofyourproductshasalwaysbeengood.However,on4May2004,wetookdeliveryofsomeradioswhichwasofextremelypoorquality.Manyradiosweredamaged.Wecannotsellthemtoourcustomers.Idohopethatsuchadeliverywillnotberepeatedandthatyoursupplierstousinthefuturewillagainbeofhighquality.If,however,wereceiveanyfurtherfaultyproductsfromyou,wewillbeobligedtofindanothersuppliertoprovideruswithgoodswhichmeetourownhighstandards.Iamsureyouwillbeabletoprovideuswithgoodswhichmeetourownhighstandards.Iamsureyouwillbeabletoprovideuswithasatisfactoryexplanation.Yoursincerely(我们公司把你们公司作为我们电器商店的供应商已经10年了。直到最近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极差，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提供产品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答复。)DearMsFosterIwriteregardingtherecentpurchaseofshirtfromyourstoreon8May2004.(Politeintroduction-reasonforwritingthecomplaint)Irecentlywashedtheshirtincoolwater.However,whenIremovedtheshirtfromthewashingmachinetheshirtwasstretchedoutofshape,andnolongerfits.(Thefacts)Icalledyourstoreyesterdayandspoketodepartmenthead,Mr.Fox,whowasratherrudeonthephoneandinformedmethatIamnotabletogetareplacementshirtasitwaspurchasedatareducedprice.Ihavebeenaloyalcustomerformanyyears,anduntilthisincidentneverhadcomplaints.Ithereforefeeldisappointedtobetreatedinsuchamanner.(Thefacts)Iwould,however,beperfectlysatisfiedifyouwouldkindlyreplacetheshirtorrefundmymoney.(Politeending-saywhatyouwantthereadertodo)Ilookforwardtoyourearlyreply.(Politeending)YoursincerelyAlanBiltong(我写此信是关于2004年5月8日从你的商店购买的衬衫的事。我最近在冷水中清洗了衬衫。然而当我把衬衫从洗衣机里拿出来后发现衬衫伸长变了，而且不再