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erp系统中的可用性问题（英文ppt）.ppt

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IdentifyingERPUsabilityIssuesIdentifyingUsabilityIssuesResearchQuestionsMulti-MethodStudyOrganizationalContextforFieldStudyMethodandInformantsIdentifiedProblemCategoriesIdentifyingandFindingCorrectFunctionalityLackingTransactionExecutionSupportLackingTransactionExecutionSupportSystemOutputLimitationsSupportinErrorSituationsTerminologyProblemsOverallSystemComplexityOtherObservationsLearningtoperformanewtaskisadifficultprocessbasedontrialanderrorevenforexperiencedandmotivatedusersDespitethesedifficultiesgivenenoughtimeandeffortusersdolearnhowtocompletetheirrequiredtasksMajorbenefitscomefromintegratedconsistentdataApproachBasedonCollaborationTheoryViewingtheSystemAsaPartnerCollaborationTheory*Example:PurchaseRequisitionCollaborativeCritiqueUsingCollaborationTheoryCollaborativeapproachtoERPdesignUsingPrinciplesofCollaborationinInterfaceDesign:aPrototypeBenefitsofUsingCollaborationTheoryWork-in-ProgressThankyou!