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口语教程4整套课件完整版PPT教学教程最全电子讲义教案.pptx

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LearningObjectivesIntroduction①Whatwebsitesorappsareofgreathelpforourjob-hunting? _______________________________________________ ②Whatdoesajobadvertisementconsistof? ___________________________________________________①responsibilitiesa.briefwithnounnecessarywords ____②qualificationsb.abletodosomethingwellorskilfully ____③commandc.whatemployeesdo ____④proficientd.beinggiventhefirstpriority ____⑤preferrede.involvement ____⑥concisef.betweenoramongdifferentsectors ____⑦engagementg.qualitiesandskillsforajob ____⑧cross-functionalh.managementbyoverseeingthe performance ____⑨supervisioni.efficiencyandeffectiveness ____⑩productivityj.getorgraspKeyResponsibilities： •Managingdailycustomerorders,andensuringtheorders’accuracyandtimeliness； •Providingorder-relateddailycustomerservicebyactingascommunicationinterface betweenP&Gandcustomers,helpingcustomerstosolveorder-relatedandescalation issues； •Contributingtocustomerserviceandhelpingonservicerate,billingaccuracy,call service,customerrejection,customercomplaint,orderprocessontimeanddelivery ontime,etc.； •Leadingorsupportingactionplandevelopmenttoimprovecustomerserviceresults andprocessproductivitycontinuously.Qualifications： •Customer-focused,detail-orientedindividuals; •Creativeproblem-solvers; •Comfortableworkingwithambiguity; •Strongcomprehensionskills; •Abilitytomaintainapositiveattitudeinhigh-stress/fast-pacedworkenvironment; •Abilitytomakesounddecisionswithminimalsupervision; •Complexproblem-solvingcapacity(problem-solvingskills); •Strongorganizationalskills; •Abilitytofocusanddeliverconciseinformation; •High-accuracyworkquality; •Abilitytobuildcustomerengagement; •Goodteamplayers; •Professionalverbalandwrittencommunicationskills; •Abilitytotypeinexcessof45WPMwith95%accuracy; •Abilitytoworkincross-functionalteams.Brainstormasmanyjobresponsibilitiesofcustomerserviceaspossible individuallybyreferencetothejobadvertisementposted. •managingcustomerrelations; •supportingactionplans; •engagingincustomerevents;Workinpairs.Talkabo