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口语教程4整套教学教程电子讲义教案.pptx

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LearningObjectivesIntroduction①Whatwebsitesorappsareofgreathelpforourjob-hunting?_______________________________________________②Whatdoesajobadvertisementconsistof?___________________________________________________①responsibilitiesa.briefwithnounnecessarywords____②qualificationsb.abletodosomethingwellorskilfully____③commandc.whatemployeesdo____④proficientd.beinggiventhefirstpriority____⑤preferrede.involvement____⑥concisef.betweenoramongdifferentsectors____⑦engagementg.qualitiesandskillsforajob____⑧cross-functionalh.managementbyoverseeingtheperformance____⑨supervisioni.efficiencyandeffectiveness____⑩productivityj.getorgraspKeyResponsibilities：•Managingdailycustomerorders,andensuringtheorders’accuracyandtimeliness；•Providingorder-relateddailycustomerservicebyactingascommunicationinterfacebetweenP&Gandcustomers,helpingcustomerstosolveorder-relatedandescalationissues；•Contributingtocustomerserviceandhelpingonservicerate,billingaccuracy,callservice,customerrejection,customercomplaint,orderprocessontimeanddeliveryontime,etc.；•Leadingorsupportingactionplandevelopmenttoimprovecustomerserviceresultsandprocessproductivitycontinuously.Qualifications：•Customer-focused,detail-orientedindividuals;•Creativeproblem-solvers;•Comfortableworkingwithambiguity;•Strongcomprehensionskills;•Abilitytomaintainapositiveattitudeinhigh-stress/fast-pacedworkenvironment;•Abilitytomakesounddecisionswithminimalsupervision;•Complexproblem-solvingcapacity(problem-solvingskills);•Strongorganizationalskills;•Abilitytofocusanddeliverconciseinformation;•High-accuracyworkquality;•Abilitytobuildcustomerengagement;•Goodteamplayers;•Professionalverbalandwrittencommunicationskills;•Abilitytotypeinexcessof45WPMwith95%accuracy;•Abilitytoworkincross-functionalteams.Brainstormasmanyjobresponsibilitiesofcustomerserviceaspossibleindividuallybyreferencetothejobadvertisementposted.•managingcustomerrelations;•supportingactionplans;•engagingincustomerevents;Workinpairs.Talkaboutwhatjobqualificationsyouhaveandwhatimpro