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PUDONGSHANGRI-LA STANDARDOPERATIONPROCEDURE DEPARTMENT:BanquetJOBTITLE:TASKNO.BQT33TASK:HowtoServeaChineseSetOJTHours:EQUIPMENTREQUIRED:Culteries,Chinaware,Tablecloth,Napkin,Lazysusan Preparedby:JosephChanDesignation:Asst.F&BDir.Signature:Date:1/21/2005ApprovedBy:JeremyAniereDesignation:EAMF&BSignature:Date: PageofNUMPAGES4 TASKBREAKDOWNMINIMUMSSTANDARDSTRAINER’SNOTES1.Greetingandseatguests 2.Unfoldnapkins 3.Servedbeverages 4.GuestSpeech/Announcements Whengustapproachyourtable “GoodMorningSir/Mdm…” Nihao…Sir/Mdm…”thechairandkneetosupport “PleasehaveaseatSir/Mdm…” Placeontoguestlapfromright Foldedintoatriangleshape. “ExcusemeSir/Mdm…” ServeVIPTable PlacefacetowelinsidetheSilverTowelHolder PlaceTowelHolderuponServiceTrayandthenplaceeachoneontherightsideofeachguest’schopstick’ssetting. Takedrinkordersandgivesbarforservice PlacethedrinksonServiceTraysatthebarwhenservedandtakethemimmediatelytotheguest’stable “ExcusemeSir/Mdm,yourdrink.” DuringtimesofguestsmakingSpeeches/Announcements,allthewaitingstaffaretoremainsilentandmovetopositionsagainsttheroomsbackandsidewallsinsidethefunctionroomuntilthespeakershavefinished. Attimesalsoduringspeeches/announcements,thewaitingstaffmustbealertandvigilantandattendtoanyguest’sneeds,whobeckonAttensiveservice Friendly/courteousservice Politeandcourteousservice Politeandcourteousservice TASKBREAKDOWNMINIMUMSTANDARDSTRAINER’SNOTIES5.Readytoserve 6.Servedfirstcourse 7.Servedsecondcourse 8.Servedthirdtosevencoursebycourse 9.HowtoServeRiceandChineseTea Removecenterpiece/tableno. “ExcusemeSir/Mdm…” Don’tknockontoguests Placeinthecenterofthelazysusan Standinbetweentwoguests “ExcusemeSir/Mdm,yourfirstcourse…” Placethefoodonlazysusan. Refillbeverages Waitingwhenguestfinishedfood,staffusetheservicetraytoclearthefood. “ExcusemeSir/Mdm,mayI…” Changemeatplates Placeonthelazysusannexttosharkfinsbowlontheleft Scoopinthesharkfin’sfromlefttoright. Inviteguesttoeat “Enjoyyo