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BusinessEnglishCommunicationTest1 1.Defineandexplainthefollowingitems(8’) (1)UnspokenMessages (2)Minutes (3)5Wand1H (4)WrittenCommunications 2.Answerthefollowingquestions:（9’） (1)Whatarethestepsofwitinganapplicationletter? (2)Whatinformationdoyouneedtoknowbeforegoingfortheinterview? (3)Whataretheprinciplesincommunicatingwithcustomers? 3.Matching（findtheitemsequivalenttothosegiveninChineseinthetable）（10’） A-ResumeF-CommunicatingSensitively B-SpokenBusinessCommunicationG-Combat C-AuthoritarianH-Inclusive D-FriendlyCommunicationsI-Routine E-VervatimRecordJ-ProblemCommunications 1.()常规型5.()对抗型9.()口头商务沟通 2.()敏感性交流6.()传递好信息10.()讨论型 3.()独裁型7.()问题沟通 4.()简历8.()逐字逐句的记录 4.Translation(3’) Toooften,jobseekersdevelopastandard,ortemplateletterandusethisforallthejobstheyapplyfor.Potentialemployersrecognizetheselettersimmediatelyandtheythrowthemaway.Ifyouareapplyingforajobinadvertisingthenthefactthatyouonceworkedforanewspaperortelevisionstationisprobablyrelevant.____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ 5.Makeashortanalysisonthefollowingtopic(20’) (1)Thepurposeandsignificanceofreadingandstudyingjobadvertisements. (2)Howtoprepareforapresentation? 6.Application:（50分） CrownCompanyCostomerEnquiry CustomerName:AliceWalson(Miss)Telephone:86-21-67875578Address:Romm308,No.668,HongkongRD,WuhanProducetPurchased:SoybeanMilkGrinderProductReference:R250Remaks：Thecustomercalledtocomplainthatthesoybeanmilkgrindershehadboughtdidnotgrindthebeansthoroughlysothethesoybeanmilkproducedcouldnotbedrunk.Shesaidthatthismachinewhichsheboughtforherparentswasexpensiveandshewasveryunhappyanddisappointed.Shesaidthatsheexpectedthecompanytosolvetheproblemassoonaspossible. Nowpleasewritedownatleast10pointsthatwillhelpwiththeteleph