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chapter15complaintsandclaims外贸函电.ppt

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Chapter15ComplaintsandclaimsAimsandRequirementsLanguagePointsNotes：LanguagePointstypesofComplaintsandClaimsHandlingComplaintsorClaimsHowtomakecomplaintUsefulrelatedsentences(2)Uponexamination,wefoundthatthecolorvariesandthefinishisunsatisfactory.Wecannotpossiblydeliverthemerchandiseinthisconditiontoourcustomers,butmightacceptthelotatareductionof15%onthecontractprice. (3)Afterre-inspectionatportofdestination,thequalityofthegoodswasfoundnotinconformitywiththecontractstipulations.InsupportofourclaimwearesendingyouacopyofasurveyreportissuedbyCIQ. (4)Weregrettopointoutthatthegoodsdeliveredarenotuptothestandardofthesamples. Translation2.随函附寄一份装船样品，可供你和我们订购的样品做比较，发现差距。 Underseparatecoverwehavesentyouasampleoftheshipmentsothatyoucancompareitwiththesampleonwhichbasisweplacedtheorderandseetheinferiority.Dearsirs, 1.Wehaverecentlyreceivedanumberofcomplaintsfromcustomersaboutyourprintedshirting. 2.Theprintedshirtingclearlydon’tmatchthesamplesyouleftus.Theprintedshirtingcomplainedaboutarepartofthebatchof100piecesof50yardssuppliedtoourNo.AD-190ofMay10. 3.wehaveourselvesexaminedsomeoftheprintedshirtingcomplainedaboutandthereislittledoubtthatsomeofthemareshrinkableandothersnotcolorfast. 4.Wearethereforewritingtoaskyouto acceptreturnoftheunsoldbalanceofthe batchreferredto,amountingto35 piecesinall,andtoreplacethemby printedshirtingofthesamequalityasthe sample. LanguagePointsUsefulsentencesDearsirs, 1.WehavereceivedthedocumentsandtakendeliveryoftheorderNOTS-9820. 2.oncheckingthegoods,wefoundcase10isshortof500pieces. 3.Asthecasewasingoodshapeanddoesnotappeartohavebeentamperedwith, wesummarizethattheymusthavebeenshortshipped.4.Thefullconsignmentisurgently requiredtocompleteordersforoneof ourmajorcustomers,soitisabsolutely essentialthatyoushiptheadditional 500piecesontheearliestpossibleflight. Thisisthethirdtimeinthelasttwelve monthsthatyouhaveshort-shippedoneof ourorders.Ifthereisanyfurtherrepetition ofthis,wewillbeforcedtolookfora alternativesupplier. UsefulsentencesDearsirs, 1.weduly