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目录 Chapter1建立贸易关系 1.请求建立贸易关系RequestforEstablishingBusinessRelations 2.回复请求建立业务关系ReplytotheRequestforEstablishingBusinessRelations 3.索取产品资料RequestforProductLiterature 4.回复索取产品资料ReplytotheRequestforProductLiterature 5.邀请会面InvitationtotheBusinessAppointment 6.接受会面邀请AcceptingtheInvitationtotheBusinessAppointment 7.谢绝会面邀请DecliningtheInvitationtotheBusinessAppointment 8.要求更改会面时间及地点RequestforChangingtheTime&PlaceoftheMeeting Chapter2推销 9.向特定客户推销SalesLettertoSpecificCustomers 10.向不特定客户推销SalesCirculartoNon-SpecificCustomers 11.寄信给老客户SalesLettertoOldCustomers 12.寄信给新客户SalesLettertoNewCustomers 13.推销新产品SalesLetterforPromotionofNewProducts 14.推销劳务SalesLetterforPromotionofLaborServices Chapter3询盘和订货 15.一般询盘GeneralInquiry 16.回复一般询盘ReplytotheGeneralInquiry 17.具体询盘SpecificInquiry 18.报虚盘MakingaNon-FirmOffer 19.报实盘MakingaFirmOffer 20.买方还盘MakingaCounterOffer 21.卖方返还盘MakingaCounter-CounterOffer 22.下订单PlacinganOrder 23.接受订单AcceptinganOrder 24.拒绝订单DeclininganOrder 25.下续订单PlacingaRepeatOrder 26.推荐替代品OfferingaSubstituteProduct 27.接受替代品AcceptingaSubstituteProduct 28.拒绝替代品DecliningaSubstituteProduct 29.涨价通知NoticeforPriceIncrease 30.回复涨价通知ReplytothePriceIncreaseNotice Chapter4付款 31.询问付款方式AskingaboutPaymentTerms 32.接受付款方式AcceptingPaymentTerms 33.要求修改信用证RequestforAmendmenttoL/C 34.信用证修改AmendmenttoL/C 35.付款通知PaymentNotice 36.收到付款通知ReceiptofPaymentNotice 37.催促付款(初次)UrgingPayment(FirstNotice) 38.催促付款(最后通告)UrgingPayment(LastNotice) 39.索取发票AskingforInvoice 40.寄送发票SendingInvoice Chapter5包装和交货 41.包装要求PackagingRequirements 42.回复包装要求ReplytoPackagingRequirements 43.装运时间TimeofShipment 44.回复装运通知ReplytoTimeofShipment 45.催促装运UrgingShipment 46.回复催促装运ReplytoUrgingShipment 47.出货通知ShipmentAdvice 48.货物抵达通知GoodsArrivalNotice Chapter6投诉和致歉 49.投诉货物未寄达ComplaintaboutGoodsArrivalFailure 50.对货物未寄达致歉ApologyforGoodsArrivalFailure 51.出货延迟LateDelivery 52.对出货延迟致歉ApologyforLateDelivery 53.投诉货物质量ComplaintaboutPoorQualityofGoods 54.对货物质量不佳致歉ApologyforPoorQualityofGoods 55.投诉货物数量ComplaintaboutWrongQuantityofGoods 56.为