销售大厅物业管理手册解析.doc

xxx管理手册201x-x-x目录职责范围经理岗位职责·····················································································3经理助理岗位职责···········································································3主管岗位职责····················································································4车场岗岗位职责···············································································4门岗岗位职责····················································································5保洁员岗位职责···············································································6工作流程与人员配置情况各部门日常工作流程···································································7（一)客服服务标准工作流程····························································13（二)秩序维护服务标准工作流程·······················································7（三)卫生保洁服务标准工作流程······················································7（四）工程部服务标准工作流程························································11物品领用工作流程·······································································15人员配备情况·················································································16办法与标准质检人员工作纪律要求······························································16质检结果处理程序········································································16部门人员奖惩项目········································································17奖罚程序····························································································27申诉途径····························································································28附则·····································································································29第一章职责范围一、经理岗位职责1、负责物业管理部全面工作，带领部门全体人员履行物业管理部管理、指导、监督、协调、服务职能。2、贯彻执行关于物业管理的各项法规、政策、标准，组织落实上级主管部门下达的有关任务。3、负责组织年度各物业管理处《管理目标经济指标责任书》的制定。4、协助公司有关物业口管理方面对外签订合同的评审工作，指导各管理处、各专业部门签订专项服务合同，对外签订其他委托合同。5、负责按规定审批各管理处上报的维修、养护、配套工程项目及上述工程的预决算、工程造价。6、负责协调处理各管理处与市建委、房管局、规划国土局、工商局、物价局等政府有关部门及水、电、暖等有关单位的协调事宜。7、负责审批本部门年、月工作计划、工作总结及各管理处制定的年、月工作计划。8、负责协助公司办公室做好物业管理人员