酒店英语省名师优质课赛课获奖课件市赛课一等奖课件.ppt

酒店英语EnglishforHotelBusiness在酒店里所使用英语会话，基本上是属于商业英语，与日常生活会话中所使用英语略有不一样，较重视礼节。非正式英语不说OK,Sure,Yeah等，而要说Certainly,Sir.基本待客英语MayI...Wouldyou...ShallI...Goodmorning.Goodafternoon.Goodevening.Goodmorning,sir.Areyouchecking-out?Goodafternoon,sir.WelcometoLIJIAHotel.Goodevening,Ms.MayIhelpyou?Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?回答要麻烦客人或是拒绝客人要求客人对自己说“Thankyou.”时回答当客人准备离开时B=行李服务员（Bellman）C=服务员(Clerk)H=客房服务员（Housekeeping）BC=领班（BellCaptain）G=客人（Guest）TotheFrontDesk.带客人到柜台B:Goodevening,Ms.WelcometoChina-trustHotel.Guest:Hello,I’dliketocheckinplease.Hotelstaff:Certainly.CanIhavethenameplease?Guest:MrHaroldSmith.HaroldSmith。Hotelstaff:Ok,Areyoucheckingouttomorrow?Guest:Yes,Iam.That’sright.Hotelstaff:Willyouneedawakeupcall,sir?Guest:Yesplease.At6.30am.Hotelstaff:Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween6.30amand9am.Enjoyyourstay.Guest:Thankyou.Whatnameisthereservationunder,please?CouldIhaveyourpassportandcreditcard,please?Doyouhaveareservation？Sorrytokeepyouwaiting,sir.Wouldyoupleasefilloutthisregisrationcard?Thisway,please.Afteryou,sir.Staff员工Stuff材料，衣物Regisrationcard登记卡Putaway放置，wardrobe[‘wɔ:drəub]衣柜In-roomsafe室内保险箱Safedepositebox保险箱Valetservice送洗服务Washandpress洗熨Stain污点，瑕疵Guarantee担保，确保Limosinen.豪华轿车；大型豪华轿车