宾馆英语·处理投诉.docx

宾馆英语·处理投诉宾馆英语·处理投诉128．Canyouchangetheroomforme?It'stoonoisy.能给我换个房间吗？这儿太吵了。129．Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。130．Shesaiditwastoomuchforher.她说这使她难以忍受。131．I'mawfullysorry,sir.非常对不起，先生。132．Idoapologize.我向您道歉。133．Noproblem,sir.没问题，先生。134．We'llmanageit,butwedon'thaveanyspareroomtoday.我们会尽力办到，但是今天我们没有空余房间。135．Couldyouwaittilltomorrow?等到明天好吗？136．Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.我希望明天晚上我们能呆在一套安静的房间里睡个好觉。137．Andifthereisanythingmoreyouneed,pleaseletusknow.如果还需要别的什么东西，请告诉我们。138．Thelightinthisroomistoodim.这房间里的灯光太暗了。139．Pleasegetmeabrighterone.请给我换个亮的。140．Certainly,sir.I'llbebackrightaway.好的，先生，我马上就回来。141．Theroomistoocoldforme.IfeelrathercoldwhenIsleep.这房间太冷了，我睡觉时感到很冷。DialogueAAguest(B)wantstochangearoom.Hegoestotheassistantmanager(A)A:Goodmorning,sir.WhatcanIdoforyou？B:I'mBell.I'minRoom908.Canyouchangetheroomforme？It'stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.A:I'mawfullysorry,sir.Idoapologize.Room908isattheendofthecorridor.It'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.B:Anyhow,I'dliketochangeourroom.A:Noproblem,sir.We'llmanageit,butwedon'thaveanyspareroomtoday.Couldyouwaittilltomorrow?TheAmericanPeople-to-peopleEducationDelegationwillbeleavingtomorrowmorning.There'llbesomeroomsfor