手册-店铺日常营运服务手册.doc

SUPWAVE店面日常营运服务手册第页共NUMPAGES80页目录1、引言1.1SUPWAVE店面服务质量观----------------------------------------------------------------------1.1.1质量的概念----------------------------------------------------------------------------------------1.2质量的优势------------------------------------------------------------------------------------------1.3SUPWAVE的CI形象标志释义------------------------------------------------------------------1.4SUPWAVE的经营理念-----------------------------------------------------------------------------1.5加盟商的责任---------------------------------------------------------------------------------------2、SUPWAVE连锁服务特色及优势2.1SUPWAVE连锁服务的定义------------------------------------------------------------------------2.2SUPWAVE汽车连锁的定义-----------------------------------------------------------------------2.3SUPWAVE的服务特色-----------------------------------------------------------------------------2.4SUPWAVE的竞争优势-----------------------------------------------------------------------------2.5SUPWAVE顾客群体分析--------------------------------------------------------------------------3、SUPWAVE店面日常管理3.1SUPWAVE授权施工中心的特点-----------------------------------------------------------------3.2店址和场地------------------------------------------------------------------------------------------3.3店面情况---------------------------------------------------------------------------------------------3.4工作区域的安排------------------------------------------------------------------------------------3.5店面陈列---------------------------------------------------------------------------------------------3.6设备的配备及维护保养---------------------------------------------------------------------------3.7工作环境的清洁维护要求------------------------------------------------------------------------4、员工岗位及职责4.1员工岗位职责---------------------------------------------------------------------------------------4.1.1店面经理-------------------------------------------------------------------------------------------4.1.2快洁队队长----------------------------------------------