跨文化交际案例分析.doc

CaseStudy1AgeandStatus两位同事得矛盾使一家数据处理公司得总经理遇到了麻烦。一方就是一位踌躇满志得法裔加拿大小伙子，另一方就是一位有特许签证得年长得中国女性，而此前两人确实很好得合作伙伴…、、Casedescription:Amanagerinadata-processingcompanywashavingdifficultydealingwithaconflictbetweenayoung,ambitiousFrenchCanadianmaleandhisco-worker,anolderChinesewomanwhowasonaspecialvisafromChina、Shehadrecentlybecomeuncooperativeandhadmadeitcleartothemanagerthatshewouldnotbewillingtotraveltothecapitalwithherco-workertoholddiscussionwithlegislatorsaboutanewproductwithgreatenthusiasm、Whenthemanageraskedherwhattheproblemwas,hereceivednoclearexplanation、Whenheaskedherco-worker,theyoungmanhadnoinsightstooffer、TheyoungFrenchCanadianwasclearlyannoyed,however,thattheChinesewomanwasrefusingtoshareherdatawithhim、Thatmeanthecouldn’tmakethepresentationtothelegislatorsbecauseshehadallthekeydataonhercomputerdisks、Themanagerrepeatedquestionstoherbuther“problem”gotnowhere、Sohechangedhisapproach、Hebeganexplaininghisconcerns,asmangerandasspokespersonforthecompany,abouttheupcomingmeetingwithlegislators、Hisexplanationabouthispositionwasunemotional、Inthatclimateshethenfeltshecouldexplainherposition、Sherevealedshefeltthatthatasanolder,andtohermind,moreseniorperson,sheshouldnotbesenttothecapitolwithayoungeremployeewhowoulddothepresentationofmaterialshehadworkedhardtodevelop、Thatwoulddiminishherstatus,shefelt、Thegeneralmangerknewtherootofhisheadache、Questions:1．Whatdoyouthinkcausedtheconflict?2、Whatwouldyoudotoresolvetheconflictifyouwerethegeneralmanager?矛盾冲突这位年长得中国女士投入极大得热情与精力开发产品．却在最后得关键时刻拒绝与年轻得同事一同去向议员做推介：当经理与同事问其原因．她并未做任何明确得回答：而当经理改变策略，不再直接询问原因，而就是迂回地讲起自己得困境时，她才道出自己得顾虑。在这位资深年长得中国女士瞧来，同一位比她年轻得同事一同去国会，并且由对方来做推介会影响到她得地位与威信，因此她无法同意：原因分析造成这一矛盾得文化因素有两方面．对地位、年龄得不同态度以及这种不同得表达方式。人对权力得认识因文化背景得不同而不同。根据霍夫斯特得