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Enterprise Applications.ppt

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EnterpriseApplicationsChallengesShipmentsweremissedExcessinventoryhadtobesoldatadiscountOperatingcostsroseSalesinfocomefromitsnetworkofsalesdistribution9.1Enterprisesystems鼎新WorkflowERPEnterprisesoftwareBuiltaroundthousandsofpredefinedbusinessprocessesBestpractice典範作業MostsuccessfulsolutionsorproblemsolvingmethodSourcesofbestpracticesConsultingfirmsEnterprisesoftwarefirmsHireaconsultingfirmorenterprisesoftwarefirmObtaintheknowledgebaseofbestpracticeDesignmarket&sellCustomerServiceIncreaseefficiencyCallcentersHelpdesksCustomersupportstaffCapabilitiesAssign&managecustomerservicerequestsRoutecallstothecorrectservicepersonConsistentandaccurateinfoHandlemorecallsShortenthedurationofcallsWeb-basedselfserviceCustomerloyaltymanagementprocessmapOrder-to-cashserviceInteractivesession