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6SectionⅢGrammarⅠ.阅读理解AMillionsofpeoplepassthroughthegatesofDisney'sentertainmentparksinCaliforniaFloridaandJapaneachyear.Whatmakestheseplacesanalmostuniversalattraction?WhatmakesforeignkingsandqueensandotherimportantpeoplewanttovisittheseDisneyparks?Wellonereasonisthewaythey'retreatedoncetheygetthere.ThepeopleatDisneygooutoftheirwaytoservetheir“guests”astheyprefertocallthemandtoseethattheyenjoythemselves.Allnewemployeesfromvicepresidentstopart­timeworkersbegintheiremploymentbyattendingDisneyUniversityandtaking“TraditionsⅠ”.Heretheylearnaboutthecompany'shistoryhowitismanagedandwhyitissuccessful.Theyareshownhoweachdepartmentrelatestothewhole.Allemployeesareshownhowtheirpartisimportantinmakingtheparkasuccess.Afterpassing“TraditionsⅠ”theemployeesgoontodomorespecializedtrainingfortheirspecific(具体的)jobs.Nodetail(细节)ismissed.Asimplejobliketakingticketsrequiresfoureight­hourdaysoftraining.Whenonetickettakerwasaskedwhyittooksomuchtrainingforsuchasimpleordinaryjobhereplied“Whathappensifsomeonewantstoknowwheretherestroomsarewhentheparadestartsorwhatbustotakebacktothecampgrounds?...Weneedtoknowtheanswersorwheretogetthemquickly.Ourconstantaimistohelpourguestsenjoytheparty.”EvenDisney'smanagersgetinvolvedinthedailymanagementofthepark.Everyyearthemanagersleavetheirdesksandbusinesssuitsandputonspecialserviceclothes.Forafullweekthebossessellhotdogsoricecreamtaketicketsordrivethemonorailandtakeupanyofthe100jobsthatmaketheentertainmentparkcomealive.Themanagersagreethatthisweekhelpsthemtoseethecompany'sgoalsmoreclearly.AlltheseeffortstoservethepublicwellhavemadeWaltDisneyProductionsfamous.DisneyisconsideredbymanyasthebestmassserviceproviderinAmeri