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英语听力教程答案及原文.docx

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Unit1ShoppingandBankingOline PartIGettingready B.Keys: 1:drop2:shopping3:mouse4:feet5:retailing6:street7:get8:down9:third-party10:online11:30%12:malls13:Britain14:gift-buying15:50%16:net17:peroid C.Keys: 1:thesite2:merchant,addresses/phonenumbers/callup3:strictsafetymeasures PartIINetshoppingunderfire A.Keys: 1:delivery,delivery2:deliverycharges3:personalinformation,87%4:returninggoods,47%5:order,35%,dispatch,87%6:moneyback,two B.Keys: 1:convenience2:choice3:obstacles4:completetrust5:buildconsummers'trust6:mature7:payment8:service PartIIIBankingathome A.Keys: 1:limitedopeninghours2:Onlinebankingservices3:gettingcurrentinformationonproducts4:e-mailingquestionstothebank5:competingforcustomers6:havingnocomputersathome B.Keys: 1:ItisbankingthroughtheInternet.2:'Onlinebanking'offersconveniencewhichappealstothekindofcustomerbankswanttokeep.3:Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes. PartIVMoreaboutthetopic:SecretofGoodCustomerService B.Keys: EnglishGoodCustomerService(Harrods) 1:inapleasantenvironment2:Secondtonone3:differentcustomers,takealookateverything,alternatives,cometosalesassistants4:firstcontactwiththecustomer AmericanGoodCustomerService(Saks) 1:humanside,family,occasionsinlife,apartnership2:repeatbusiness,sales PartVDoyouknow…? Keys: 1:c2:a、b、c3:a、b、c4:c5:c6:b Tapescript PartIGettingready C. Consumerswhowanttoshoponlinearesuggestedtobearthefollowingthingsinmind:Evaluatethesite.Alwaysbuygoodsfromwell-knownandtrustworthycompanies.Dealwithcompanieswhichoffercustomerservice,acomplaintsprocedureandhavearefundpolicy.Talktomerchant.E-mailandwaitforreponses.Takedowntheaddressesandphonenumbersofthosecompaniesandmakesuretheyarerealbycallingthemupbeforebuyinganyproductsandservices.Ensuresecureconnection.Sincebuyersmustsubmitpersonalinformationlikenumberandexpirydateofthecardtherearefearsoversecurity.Dealwithsitesthatapplystrictsafetymeasuresthatrequireshopperstogivespecificdataknownonlytocardholdersbeforemakingthetransaction.Beextracarefulatac