ebay客服模板售前售后.docx

eBay客服模板

TOC\o"1-2"\h\uHYPERLINK\l_Toc24970【售前篇】 PAGEREF_Toc24970-1-
HYPERLINK\l_Toc28828一、价格payment PAGEREF_Toc28828-1-
HYPERLINK\l_Toc10598二、买家询问物品细节的问题模版 PAGEREF_Toc10598-2-
HYPERLINK\l_Toc18364三、线下交易 PAGEREF_Toc18364-2-
HYPERLINK\l_Toc25232四、缺货未发&退件 PAGEREF_Toc25232-3-
HYPERLINK\l_Toc192五、物流 PAGEREF_Toc192-4-
HYPERLINK\l_Toc10647【售后篇】 PAGEREF_Toc10647-5-
HYPERLINK\l_Toc30344一、关于询问跟踪号,如果我们没有跟踪号 PAGEREF_Toc30344-5-
HYPERLINK\l_Toc1092二、关于询问跟踪号，有跟踪号 PAGEREF_Toc1092-5-
HYPERLINK\l_Toc23703三、感谢购买并要求好评（注意货运时间） PAGEREF_Toc23703-6-
HYPERLINK\l_Toc29052四、取消订单，要求好评(少量，大量会被ebay认为刷好评行为） PAGEREF_Toc29052-6-
HYPERLINK\l_Toc12770五、定期催好评 PAGEREF_Toc12770-7-
HYPERLINK\l_Toc10594六、没有收到货 PAGEREF_Toc10594-8-
HYPERLINK\l_Toc14077七、收到货 PAGEREF_Toc14077-12-
HYPERLINK\l_Toc5963八、退款 PAGEREF_Toc5963-14-
HYPERLINK\l_Toc27314九、退货 PAGEREF_Toc27314-16-
HYPERLINK\l_Toc9342十、修改FAQ中差评 PAGEREF_Toc9342-16-
【售前篇】

一、价格payment
1、非美国，10个以下，及不能讲价类
免运费
Dearfriend,
Howareyoutoday?Thisis______.
Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.
Youknowwehavetoshoulder（负担）theshippingfees（费用），thus（因此）thepricewehavehereisalreadyverylowandcompetitive.Hopeyoucanunderstand.
Haveaniceday.

含运费
Dearfriend,
Howareyoutoday?Thisis______.
Thankyouforyouofferanditwillbeagreatpleasuretodobusinesswithyou.
Thepricewehavehereisalreadyverylowandcompetitive,sothelowestpricewecanprovideisshowedonthelisting。
HopeyouIfyouhaveanyquestions,pleasesfeelfreetoaskme.
Haveaniceday.

能讲价类
不能满足顾客的出价，能提供小折扣
Dearfriend,
Howareyoutoday?Thisis______.
Thankyouforyourinterestsinmyitem.
Perhapswecan’tacceptthepriceyouoffer.I’msorryforthat.
Infactthepriceisreasonable.Weonlyhavealittle/lowbenefit(利润).But,wearewillingtoofferyousomediscountsifyoubuymoreproductsatonetime.Ifyoubuymorethan5products,wewillgive5%discounttoyou.
Ifyouhaveanyotherquestions,pleasetellus.
Haveaniceday.
Dearfriend,

买家没有paypal账号，想用