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泰安市行政服务标准体系构建及应用研究(英文).docx

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泰安市行政服务标准体系构建及应用研究(英文) ResearchonConstructionandApplicationofAdministrativeServiceStandardSysteminTai'anCity Abstract Theconstructionofadministrativeservicestandardsystemisanimportantfoundationforimprovingthequalityofgovernmentservicesandpromotingtheconstructionofaservice-orientedgovernment.Tai'anCityisoneoftheimportantcitiesinShandongProvince.Inordertopromotetheservice-orientedtransformationofgovernmentfunctionsandenhancetheadministrativeservicelevel,Tai'anCityhasmadeeffortstoconstructanadministrativeservicestandardsystembasedonscientificmanagementandcustomerneeds.TheestablishmentoftheadministrativeservicestandardsysteminTai'anCitynotonlypromotesthetransformationofgovernmentfunctions,butalsoenhancestheinnovationcapabilityofgovernmentservices,andimprovesthequalityofadministrativeservices.ThispapermainlyanalyzestheconstructionandapplicationoftheadministrativeservicestandardsysteminTai'anCityfromtheaspectsofsystemconstruction,administrativeservicecontent,andserviceevaluation,andputsforwardsuggestionsfortheimprovementandinnovationoftheadministrativeservicestandardsystem. Keywords:administrativeservicestandardsystem,Tai'anCity,governmentservices,serviceevaluation. 1.Introduction Withthecontinuousdevelopmentofsocialeconomy,thepublic'sexpectationsforgovernmentservicesareconstantlyincreasing.Asanimportantfoundationforimprovingthequalityofgovernmentservicesandpromotingtheconstructionofaservice-orientedgovernment,theconstructionofadministrativeservicestandardsystemhasbecomeanimportantmeasureforgovernmentdepartmentstoimproveservicequality. AsanimportantcityinShandongProvince,Tai'anCityhasapopulationofover5million.Inrecentyears,Tai'anCityhasacceleratedthetransformationofgovernmentfunctionsandactivelypromotedtheconstructionofaservice-orientedgovernment.Inordertomeetthepublic'sgrowingneedsforgovernmentservices,Tai'anCityhascontinuouslyimprovedtheconstructionoftheadministrativeservicestandardsystemandcreatedaservice-orientedgovernmentthatisefficient,transparent,andopen. 2.SystemC