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英文道歉信模板合集七篇英文道歉信篇1DearMr.LiIthasbeenbroughttomyattentionthatuponcheckinginatChinaWorldHotelonJun21999Yourexperiencewasoneofdifficulty.Iwouldliketoexpressmysincereapologiesforthepoorattitudeofourreceptionistwhensheadvisedyouoftheerrorinyourreservation.thereissimplynoexcuseinherbehaviorasIassureyouthatthenecessaryactiongasbeentakentorectifythelackofserviceyoushouldhavereceive.Unfortunatelytherewasanerrorinyourreservationregardingyourarrivaldate.IamunabletoidentifywheretheoversightoriginatedthroughmyinvestigationhoweverIregretthatyouwereinconvenienced.Mr.LiIdohopethatIcanassureyouthatyournegativeexperiencewasanisolatedincidentIlookforwardtowelcomingyoubackinverynearfuturesothatwecanrestoreyourconfidenceintheproductandserviceofShangri-LaChinaWorldHotel.PleasedonothesitatetocontactmedirectlyinbusinessorpleasurebringyoubacktoBeijing.SincerelyAlfredZhuangFrontOfficeManager英文道歉信篇2DearMsJeremyThankyouforyourletterof6October.Aftersupplyingyourrestaurantsfor5yearsIwasextremelysorrytohearthatthebatchofbowlsandforkswhichyoureceivedon2Septemberwasnotofusualquality.Aftercarefulinvestigationwefoundthatthecauseoftheproblemwasafaultypackingmachine.Ithasnowbeenrepaired.Icanpromiseyouthatthistypeofproblemwillnothappenagain.Accordingtothesalescontractbetweenuswewillofcoursereplaceyourfaultydeliveryfreeofcharge.Iwouldliketoofferourapologiesonceagainandthankyoubeinganexcellentcustomer.Yourssincerely.英文道歉信篇3DearDavid:Iamafraidthatyouwillthinkmeunpardonablynegligentinnothavingansweredyourletterdated7DecembersoonerbutwhenIhavetoldyouthereasonItrustyouwillbeconvincedthattheneglectwasexcusable.Whenyourletterarrived