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email模板.doc

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Email Introduction (1)Useprofessional,politelanguage Avoid:wanna,gonna,OK???,ToT (2)Writepositivelywhenpossible “WhenIfinishmyassignment,”not“IfIfinishmyassignment...” (3)Contractions(缩略语)arealright,evenfriendly “I’m”insteadof“Iam” (4)Becivil(有礼貌的，文明的),evenwhencomplaining(evenwhenyouareangry,usepolitelanguage) Format SubjectofEmail OpeningandClosingGreetings BeginningSentence TheMainMessage Ending 1.Subjectofemail (1)What’stheproblemwiththefollowingsubjects? Subject:[Blank] Subject:“Important!ReadImmediately!!” Subject:“Simplequestion.” Subject:“Follow-upaboutlastFriday” Subject:“Thatfileyourequested.” (2)Whenfillinginthesubjectlineyouhavearound25characterspacestogetsomeone’sattention.Thebestwaytodothisistousecapitalsforthemainpointofthemessage,followedbyashortdescriptionofthenatureofthemainpoint. Forexample: “MeetingToday” “DECISIONNEEDED:Wearechoosingnewproductlinetoday.” 2.OpeningandClosingGreetings (1)Ifyoudon’thaveacontactname: DearsirorMadam Yoursfaithfully (2)Ifyouknowthenameoftheperson: DearMr/Mrs/MsJones Yourssincerely (3)Ifyouknowthepersonasafriendorclosebusinesscolleagues: DearJames Bestwishes/regards (4)Ifyouarecontactingacompanynotanindividual: ToWhomItMayConcern Somemistakes: Abbreviations：Bstrgrds Receiversmayfeelthat“Youreallylooklikeabusyperson.” Inappropriatecapitalletters：REGARDS,BestRegards Capitallettersareusedtoemphasizesomething.Itmaygivethereceivertheimpressionthat“youareveryangry”. Trulyyours： Sometimesitisusedbylovers. Thanksandbestregards： Thanks只用于文本，并不适合与regards合用。 3.BeginningSentences Withreferenceto______ Ithankyouforyouremailofyesterday. Furthertoourtelephoneconversation,______ Example: DearMsJohnston, Furthertoourtelephonecallthismorning,Iamwritingtoinformyouofmyavailabilityfortheabovepost.Iamnowfreetotakeupthepostfrom1Aprilthisyear. Ilookforwardtohearingfromyou. YoursfaithfullyEdwardBronson 4.Ending (1)Endyouremailwithaprofessionalsignatureline: whoyouare,yourtitleandcontactinformation (2)Alsoremembertoreviewyourmessag