Windows Azure Compute SLA-English-豆柴文库

Windows Azure Compute SLA-English.doc

2024-10-25

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{00874832.DOC;2}{00874832.DOC;1} {00874832.DOC;2}{00874832.DOC;1} {00874832.DOC;2}{00874832.DOC;1} MicrosoftWindowsAzureComputeServiceLevelAgreement(SLA) StandardtermsapplicabletoallServiceLevelsoutlinedherein: Definitions “Claim”meansaclaimsubmittedbyCustomertoMicrosoftpursuanttothisSLAthataServiceLevelhasnotbeenmetandthataServiceCreditmaybeduetoCustomer. “Customer”referstotheorganizationthathassignedavolumelicensingagreement(“Agreement”)underwhichithaspurchasedWindowsAzureComputeServicesfromMicrosoft. “CustomerSupport”meanstheservicesbywhichMicrosoftmayprovideassistancetoCustomertoresolveissueswiththeServices. “Incident”meansanysetofcircumstancesresultinginafailuretomeetaServiceLevel. “Microsoft”meanstheMicrosoftentitythatsignedyourMicrosoftOnlineSubscriptionAgreement. “Service”or“Services”referstotheWindowsAzureComputeserviceprovidedtoCustomerpursuanttotheAgreement. “ServiceCredit”isthepercentageofthemonthlyservicefeesfortheServicethatiscreditedtoCustomerforavalidatedClaim. “ServiceLevel”meansstandardsMicrosoftchoosestoadheretoandbywhichitmeasuresthelevelofserviceitprovidesasspecificallysetforthbelow. “Tenant”representsoneormoreroleseachconsistingofoneormoreroleinstancesthataredeployedinasinglepackage. “UpdateDomain”referstoasetofWindowsAzurecomputenodestowhichplatformupdatesareconcurrentlyapplied. ServiceCreditClaims MicrosoftprovidesthisSLAsubjecttothefollowingterms.Thesetermswillbefixedforthedurationoftheinitialtermofthesubscription.Ifasubscriptionisrenewed,theversionofthisSLAthatiscurrentatthetimetherenewaltermcommenceswillapplythroughouttherenewalterm.CustomercanreviewthemostcurrentversionoftheSLAandrelatedtermsatanytimebyvisitingHYPERLINK"http://go.microsoft.com/fwlink/?LinkId=159704"http://go.microsoft.com/fwlink/?LinkId=159704. InordertobeeligibletosubmitaClaimwithrespecttoanyIncident,theCustomermustfirsthavenotifiedCustomerSupportoftheIncident,usingtheproceduressetforthbyMicrosoft,withinfivebusinessdaysfollowingtheIncident. TosubmitaClaim,Custom

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