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关系质量、众包质量与企业创新绩效关系研究——动态能力的调节效应.docx

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关系质量、众包质量与企业创新绩效关系研究——动态能力的调节效应 Abstract Thisstudyaimstoinvestigatetherelationshipbetweenrelationshipquality,crowdsourcequality,andenterpriseinnovationperformance,andwhetherdynamiccapabilityplaysaregulatingroleinthisrelationship.Bycollectingdatafrom152Chineseenterprises,theresultsindicatethatbothrelationshipqualityandcrowdsourcequalityhaveapositiveimpactonenterpriseinnovationperformance,anddynamiccapabilityhasasignificantmoderatingeffectontherelationshipbetweenrelationshipquality/crowdsourcequalityandenterpriseinnovationperformance.Therefore,enterprisesneedtostrengthenthecultivationofrelationshipquality,crowdsourcequality,anddynamiccapabilitytopromotetheirinnovationperformanceinthelongrun. Introduction Inrecentyears,innovationhasbecomeakeyfactorforenterprisesurvivalanddevelopment.Enterprisesneedtocontinuouslyinnovatetoimprovetheircompetitivenessandadapttochangesinthemarketenvironment.However,innovationisnotaneasytask,itrequirescontinuousinvestmentofresources,andinvolveshighlevelsofuncertaintyandrisk.Therefore,enterprisesneedtoadoptnewmethodstopromoteinnovation.Crowdsourceisanewapproachforenterprisestoinnovate.Byreceivinghelpfromexternalindividualsororganizations,enterprisescanobtainalargequantityofinnovativeideas,servicesolutionsandevennewproducts.Moreover,throughcrowdsource,acloserelationshipmayoccurbetweentheenterpriseandthecrowdsourcecontributors,whichisbeneficialforenterprisestoenhancethequalityoftheirinnovationperformance. Relationshipqualityisdefinedastheemotional,cognitiveandbehavioralperceptionsofrelationshippartnerstowardseachother.Intheprocessofcrowdsource,therelationshipbetweentheenterpriseandcrowdsourcecontributorsplaysacrucialroleinthesuccessoftheinnovation.High-qualityrelationshipcanimprovecommunicationandcooperationbetweentheenterpriseandcontributors,whichcanfacilitateinnovationperformance.Crowdsourcequality,ontheotherhand,referstothelevelofqualityofthecrowdsourcecontentprovidedbycontributors.Enterprisesneedtoensurethatthecontentprovidedbycrowdcontrib