酒店前台接待用语.doc

酒店前台接待日常用语
第一部分问候1.WelcometohaiyattgardenHotel。I’m*＊*,whatshouldIcallyou，please?欢迎光临海悦酒店.我是*＊＊，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening，Sir/Madame。WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3。Mynameis*＊＊,isthereanythingelseIcandoforyou，justletmeknow。我叫*＊*，如果需要我为您做些什么，请告诉我.4。Ifyouhaveanyproblems,pleasefeelfreetocontactus.如果你有任何需要,请随时联系我们。
Part2HelpingtoCheck-in第二部分帮助入住
1.PleasehaveaseatforawhileI’llhelpyouwiththecheck—inprocedure.请在那边稍坐一会儿,我将会为您办理入住手续。2.Wouldyoupleasegivemeyourpassportandcreditcard？,I’llreturnthemtoyourightawayafterthecheck-inprocedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。3.Howmanynightswillyoustaythistime？这次入住您会住多少天？4.Whichroomwouldyoulike,smokingroomornon-smokingroom？您是要吸烟房间还是不吸烟房间?5.Excuseme，Sir/Madame.Howwouldyouliketopaythedeposit,togetherorseparately？先生/女士，不好意思，打搅一下.请问您是要分开付押金还是一起付呢？Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere？这是您的房卡和早餐券.请您在这里签个名好吗?7.Hereareyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡.现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying
第三部分居停期间提供服务RegularService常规服务（1）Pleasewaitasecond.I’lltransferitforyou..请稍等一下。马上为你转接过去.(2）Becausesopleasebecareful。今天外面在下雨，地面很滑走路时请多加小心。InternetService网络服务ThereisfreebroadbandInternetaccessineveryroom,connectorplugisonthedesk。写字台上有宽带插头，您可以随便使用。（2）Thereisalittletroubleinthecomputerservicecenter,sotheInternetisdisconnectedtemporarily。Pleasewaitawhile,It’llberecoveredsoon.对不起,酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。（3）Ok，I’llarrangeacomputerengineertohelpyou。好的,我马上安排电脑员上去帮您。AbouttheLaundry关于洗衣Thelaundrycollectedbetween8amto6pmwillbereturnedatmidnightonthesameday；whiletheonecollectedbetween6pmto8amwillbereturnedat2pmonthenextday。上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。Forthelaundry,theregularserviceiswithin8hoursandtheexpressserviceiswithin5hours。普洗服务是八小时内送回，而快洗是5小时.（3)Thereisastainonyourclothes,andwe’lltryourbesttogetridofit。However,Ican’tguaranteethatwecanremoveittotally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理,但不能保证一定可以处理掉。(4）—--Couldyousends