预览加载中，请您耐心等待几秒...

工行D市分行S支行绩效考评体系改进研究的任务书.docx

预览
1/3
2/3
3/3

在线预览结束，喜欢就下载吧，查找使用更方便

下载提示 文本预览

如果您无法下载资料，请参考说明：

1、部分资料下载需要金币，请确保您的账户上有足够的金币

2、已购买过的文档，再次下载不重复扣费

3、资料包下载后请先用软件解压，在使用对应软件打开

工行D市分行S支行绩效考评体系改进研究的任务书 TASKBOOK Title:ImprovementStudyofPerformanceEvaluationSystemforSBranchofDCityBranchofIndustrialandCommercialBankofChina Background: Withtheincreaseofmarketcompetitionandthechangingcustomerdemand,themodernbankingindustryisfacingunprecedentedchallenges.Underthepressureofvariousexternalfactorssuchaseconomicdevelopment,customerexpectationsandregulatoryrequirements,theIndustrialandCommercialBankofChinaDCityBranchSBranchisfacinganurgentneedtoimproveitsperformanceevaluationsystem,inordertobetterservecustomersandimprovebankperformance. Objectives: TheprimaryobjectiveofthisstudyistodesignanddevelopamoreeffectiveperformanceevaluationsystemfortheSBranchofICBC'sDCityBranch.Specifically,thestudyaimsto: 1.AnalyzethecurrentperformanceevaluationsystemoftheSBranchandidentifyitsstrengthsandweaknesses. 2.DevelopasetofperformanceindicatorstoassesstheperformanceoftheSBranch,takingintoaccountthechangingneedsofcustomersandthecurrentregulatoryenvironment. 3.DesignanewperformanceevaluationsystemfortheSBranchthatcaneffectivelymeasureandimprovebankperformance. 4.Conductapilotstudytotesttheeffectivenessofthenewsystem. 5.Providerecommendationsforimprovingtheeffectivenessoftheperformanceevaluationsysteminthefuture. Scope: ThisstudywillfocusontheSBranchoftheIndustrialandCommercialBankofChina'sDCityBranch.Theresearchwillcovertheperiodfrom2018tothepresent.Thestudywillnotincludeadetailedanalysisofthebank'soverallperformanceevaluationsystem. Methodology: Thestudywilladoptamixed-methodsresearchapproach,combiningbothqualitativeandquantitativemethods. QualitativeDataCollection: 1.Interviews:Conductinterviewswithmanagers,employees,andcustomersoftheSBranchtogaininsightintothecurrentperformanceevaluationsystemandunderstandtheneedsandexpectationsofcustomers. 2.FocusGroup:OrganizeafocusgroupwithICBC’sinternalexpertstogaintheirinsightandrecommendationsonthenewperformanceevaluationsystem. QuantitativeDataCollection: 1.DocumentReview:Reviewbankdocumentssuchastheannualreports,performancee