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埃森哲-业务流程管理.pptx

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BusinessProcessManagement–LifecycleBPMStrategy&BusinessCasePresentersBPMStrategy&BusinessCaseOfferingOverviewCaseStudyProposalandApproachDeliverablesandResultsWrap-upLessonsLearnedQ&ATheBPMStrategyapproachiscriticalinidentifying,targeting,anddeliveringrealbusinessvaluethroughBPMBPMStrategy-ComponentsInordertodefineaBPMStrategythattargetsanddelivervalue,therearethreemainactivitiesthatanorganizationneedstoundertakeTheAccentureBPMBusinessCaseapproachhaseightdistinctphasesfordevelopingaBPMBusinessCase:BPMStrategy&BusinessCaseOfferingOverviewCaseStudyProposalandApproachDeliverablesandResultsWrap-upLessonsLearnedQ&AThemailsortationprocess,equipmentandprograms...TheSortProgramManagementAssessmentfocusedonanalyzingallaspectsofthecurrentsortprogrammanagementmethods Toperformacomprehensiveassessment,welookedatthepeople,process,andtechnologyrelatedtosortplancreationandmanagement AprocessimprovementlifecycleprovidedclearstepsforprojectactivitiesanddeliverablesThiswasa12-weekeffortwith3majorphasesand3primarydeliverables Thefollowingdeliverableswerecreatedasaresultofthiseffort:Thefollowingsponsors,stakeholdersandSMEswereinvolvedintheprojecttoprovidethenecessaryownershipanddecisionmakingwithrespecttorecommendationsBPMStrategy&BusinessCaseOfferingOverviewCaseStudyProposalandApproachDeliverablesandResultsWrap-upLessonsLearnedQ&ADefininghighperformanceandhowtomeasureitwasanecessaryandfoundationalcomponentfordrivinganalysisandformulatingrecommendationsforSPM ThePerformanceFrameworkestimatedqualitativeandquantitativeimpactonoperatingcostcomponentsusingthefollowingsteps ThesenewmetricsfocusedmeasurementonSPMareasthatwoulddrivethebiggestcostsavingsforOperationsoverall Toperformacomprehensiveassessment,welookedatthepeople,process,andtechnologyinvolvedinsortplancreationandmanagementusingthefollowingmethods ThefollowingprocessesweredefinedtoscopetheSortProgramManagementassessment.Considerationwasmadefortherelatedprocessesoutsidethisscopethatcouldhaveanimpact ProcessImpactMatrixtoolsandOppor