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The McKinsey Engagement.pdf

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THEMcKINSEYENGAGEMENTAPOWERFULTOOLKITFORMOREEFFICIENT&EFFECTIVETEAMPROBLEMSOLVINGTHEMcKINSEYENGAGEMENTPAULN.FRIGAPh.D.NewYorkChicagoSanFranciscoLisbonLondonMadridMexicoCityMilanNewDelhiSanJuanSeoulSingaporeSydneyTorontoCopyright©2009byDr.PaulN.Friga.Allrightsreserved.ExceptaspermittedundertheUnitedStatesCopyrightActof1976nopartofthispublicationmaybereproducedordistributedinanyformorbyanymeansorstoredinadatabaseorretrievalsystemwithoutthepriorwrittenper-missionofthepublisher.ISBN:978-0-07-164148-7MHID:0-07-164148-3ThematerialinthiseBookalsoappearsintheprintversionofthistitle:ISBN:978-0-07-149741-1MHID:0-07-149741-2.Alltrademarksaretrademarksoftheirrespectiveowners.Ratherthanputatrademarksymbolaftereveryoccurrenceofatrademarkednameweusenamesinaneditorialfashiononlyandtothebenefitofthetrademarkownerwithnointentionofinfringementofthetrademark.Wheresuchdesignationsappearinthisbooktheyhavebeenprintedwithinitialcaps.McGraw-HilleBooksareavailableatspecialquantitydiscountstouseaspremiumsandsalespromotionsorforuseincorporatetrainingprograms.TocontactarepresentativepleasevisittheContactUspageatwww.mhprofessional.com.TERMSOFUSEThisisacopyrightedworkandTheMcGraw-HillCompaniesInc.(“McGraw-Hill”)anditslicen-sorsreserveallrightsinandtothework.Useofthisworkissubjecttotheseterms.Exceptasper-mittedundertheCopyrightActof1976andtherighttostoreandretrieveonecopyoftheworkyoumaynotdecompiledisassemblereverseengineerreproducemodifycreatederivativeworksbasedupontransmitdistributedisseminatesellpublishorsublicensetheworkoranypartofitwithoutMcGraw-Hill’spriorconsent.Youmayusetheworkforyourownnoncommercialandpersonaluse;anyother