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chineserestaurantSERVICEFLOWCHART.doc

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AmandayanCHINESErestaurant ServiceFlowChart–DailyOperation ThisserviceflowchartisanoverviewforsequenceofserviceforChineserestaurant,whichwillbeperformedthroughoutthedurationoftheoperationhours.Followthestepscorrectlyandensureconsistencyandqualityofservice.Thiswillresultincompletelydelightingandsatisfyingourguest Guest Arrival Guest Delivery SOS Food &Beverage Service Table Maintenance Seating Guest Iftableisavailable Singleguests:locatetheguesttothetablefor2andoffermagazineornewspaperH Iftableisnotavailable STEP Greetguestswithin30secondsanduseguest’sname.H Aftertheguestsrespond,identifyiftheyhavemadetablereservation.H Guestholdingareservation Guestnotholdingareservation Checkhowmanytablesandseatsareavailable.H Checkpre-assignedtable&PDRavailability.H Iftableisavailable Identifyguests’detailsandpreferencesandescortthemtothepre-assignedtable/PDR.H Identifyguests’detailsandpreferencesandescortthemtotheavailabletable/PDR.H AnalyzeapproximatewaitingtimeandtrytoaccommodatetheguestsatSunsetBar/BreezeH Iftableis Available Iftableis Available Ifguestsaccept Ifguestsdeny OffermagazinesandmakethetableavailableASAP.S,W EscortGuesttootheroutletsCalloutlet,Reservetable,Escorttheguesttotheirdestination.Informoutlet’sSupervisor.S,H(ALL) Afterintroducingthetable,askifguests(s)aresatisfiedwithlocationandsizeoftable.H Iftheguest Iftheguestarenotsatisfied Introduceanotheravailabletable.H aresatisfied Assistgueststotheirseatbypulling-outandsliding-inthechairandunfoldnapkinforguest(s).Setup/collectextracutlery.W Outletassociateintroducehim/herselfwithnametotheguest.ServeColdTowel.W OfferFoodMenu,SetMenu,wineList(up-sell),SignaturedishandPromotion.S,W TearecommendationandservicebyTeaMaster,NibbitsandSoysaucedishservice.W Aftertheguestsorder,enterthebeverageandfoodorderintothePOSsystemW Changeashtray(max.1cigarettebutt)beforeeachcourseserved. CleantableandLazySusanregularly.W W Foodservicewithappropriatecondime