外贸函电之Letter.ppt

BusinessEnglishWritingPartIIComparisonLetterFormatRequirement5.措词精确有力
insteadofsay
willyoubegoodenoughtoplease
inthenearfuturesoon
atthepresenttimenow
cometodecisiondecide
expressapreferenceforprefer
forthereasonthatbecause

6.重视文章的开头和结尾

开头部分:
1.不要使用否定性的或不礼貌的词语
2.要从对方的观点出发,不能以自我为中心
3.开始句一定要切合正题
4.开始句最好提一下上次联系的情况
5.首段不宜太长开头常用的表达方式结尾段落:
1.明确指出希望对方采取的行动
2.如果对方不是行动的执行者,一定要指明动作的执行者是谁
3.说明该行动的具体实施细则
4.指明最后的期限
5.避免使用消极性的词汇
6.如若需要,表明愿意提供帮助的态度
7.结尾段落不宜过长

Ifyouhaveanyfurtherquestions,pleasecontactme
on…(联系方式)/at+电话号码
Ifyouhaveanyfurtherquestions,pleasedonot
hesitatetocontactmedirectly/pleasefeelfreeto
contactme.
Ilookforwardtohearingfromyousoon.
商务信函-题目分类1.订单类handlingorderSample商务知识积累2.询问类的题目enquiryandreplySample询问类常用句型投诉与道歉信例题GBGCertificationServicesGoodforbusiness,goodforyouOurone-daycoursesinclude:Formoreinformationcontact:

MoraGeddings
GBGHouse
SummerfieldRoad
OxfordOX84DN满分范文Iamsureyoucanunderstandmydisappointment.Iwould
thereforebegladifyoucouldinvestigatethismatter.

Ilookforwardtohearingfromyou.

Yourssincerely,
LisaKostevska
索赔道歉信的结构道歉信的常用句型例题Chris:
pleasewritebacktoMsJeremewithregrets,
etc.Wemustn’tlosethiscustomer.
Thanks
DearSirorMadam,
Wehaveusedyourcompanyasasuppliertoour
restaurantsforseveralyears,(5yearstobeexact.)
anduntilrecentlythequalityofyourproductshas
alwaysbeengood.
However,on2Septemberthisyear,wetookdeliver
ofsomeplastictablewarewhichwasofextremely
poorquality.Manyofthebowlswerechipped(we
willreplacethemfreeofcharge)andseveralofthe
folkswerebroken.Wecannotusetheminour
cafeterias.Idohopethatsuchadeliverywillnotberepeated,
andthatyousuppliestousinthefuturewillagainbe
ofhighquality.(SodoI!Itwasthefaultypacking
machine-nowrepaired)If,however,wereceiveany
furtherfaultyplastictablewarefromyou,wewillbe
obligedtofindanothersupplier(tellheritwon’t
happenagainshe’sanexcellentcustomer,so
pleaseofferourapologies)toprovideuswith
goodswhichmeetourownhighstandards.Iamsure
youwillbeabletoprovideuswithasatisfactory
explanation.
Yoursfaithfully,
AnnJereme
满分范文Accord