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。 -可编辑修改- Aletterofcomplaint 金星中学申义娟 Teachingaims: Teachingknowledgeaims: Enablestudentsmasterhowtowritealetterofcomplaint. Enablestudentsmasterthestatementandformatcommonlyusedincomplaintletters。 Enablestudentstoactuallyapplywhattheyhavelearnedinsituations。 TeachingEmotionAims: Letstudentsknowwhatshouldbedoneintheirdailyliveswhentheirlegitimaterightsandinterestsareviolated. Teachingimportantpoints: WritingskillsforEnglishcomplaintletters. Teachingdifficultpoints: ThewritingmethodsofEnglishcomplaintletters. Teachingprops:Multimediacourseware,materialandexercisebooks. Teachingprocedure: Step1GreetingandWelcometheteacherstoourclass. Step2Leadin Askstudentstwoquestions:Whenyouhaveproblemswithfaultygoodsorservices.Whatshouldyoudo? Whenyouaredissatisfiedwithyourteacher.Whatshouldyoudo? Step3Howtowritealetterofcomplaint? Lettersofcomplaintusuallyincludethefollowingstages: 第一段:开头,自我介绍,交代投诉内容,尽可能做到客观礼貌. Iamwritingtocomplain/makeacomplaintabout… Iamwritingtoexpressmydissatisfaction/disappointmentabout… 第二段:正文,写明投诉的原因、问题的经过及产生的结果。 Thereasonformydissatisfactionis... Inthefirstplace,...Inaddition,... 第三段:结尾,提出解决建议并希望尽快得到满意的答复, 表示感谢。 Iappreciateitverymuchifyoucould... Ihopeyouwilltakemycomplaintsseriouslyand… ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply. Step4Teamwork Afterlearninghowtowritealetterofcomplaint,let'swritealetterofcomplaintaboutyourEnglishteacher. Writethecompositioningroupsoffourandaccordingtotheinterview. Step5Correcttheircompositionwiththeirdeskmates. Step6Showsomegoodcompositions. Step7Consolidation Step8.Homework Enablestudentscompletetheircomposition. THANKS!!! 致力为企业和个人提供合同协议,策划案计划书,学习课件等等 打造全网一站式需求 欢迎您的下载,资料仅供参考