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卓越制造及运营.pdf

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第三屆卓越制造及运營高峰会議TheThirdAnnualManufacturingandOperationExcellenceMay17-192004–Shangri-laShenzhenHotelShenzhenChinaCaseStudyHowMotorolaperformedandwoninManufacturing&ServiceOperationsaSixSigmaapproachDrStephenWKNgPresidentofTheInstituteofPurchasing&SupplyofHongKongAssociateProjectDirectorPKKITheUniversityofHongLongSharingfortoday(thecaseofMotorolaAsia)1.LeadershipPracticetheMotivator2.ChangeManagementtheRealDriver3.ZeroDefecttheSixSigmaProcess4.TheRoadmapToolBoxfortheBest5.PeopleWeaponanditsDevelopment6.TheSecretFormulatheSuccessFactors7.Wayforward……achievingWorldClassinManufacturingandOperationalProcessesPleaseaskquestionsanytimeyouwant!!!flie主席的座右銘ber’sdeeaelBobGalvin’sMessageTh“Peoplehaveanabilitytodothingsthatappearalmostimpossible-butonlyiftheysettheveryhighestofexpectations.最高可以達到的目標Theseexpectationsmayseemalittleaboveone’sabilitiesbutifonereachesouttothoseexpectationsonecanveryoftendiscoverhowmuchmorecanbeaccomplished.”.突破自己@CopyrightDr.StephenW.K.NgQuSTHKU2004Moreradicalapproach…•Thinking…•“out-of-the-•PushingManagementtoJIT-box”Valuethinkof:Waste–ChangeandTakeRisks–CrossFunctional–CustomerRelationship–EmployeeDevelopment–IntegratedGlobalSupplyChainprocess–RiskandCrisisandOpen–CultureChange.Whatisitforme?theWIIFMeffect@CopyrightDr.StephenW.K.NgQuSTHKU2004BusinessProcessModelWithProcessConcepts:Reengineeringtakesaprocessapproachincontrasttothefunction