生成式人工智能赋能基层政务服务.pdf

第４０卷第２期兰州文理学院学报(社会科学版)Vol．４０,No．２
２０２４年３月JournalofLanzhouUniversityofArtsandScience(SocialSciences)Mar．２０２４
生成式人工智能赋能基层政务服务:
技术嵌入、角色重塑与实践路径

杜洁
(河北经贸大学新闻与文化传播学院,河北石家庄０５００６２)

【摘要】技术对政务服务的深度嵌入已然成为衡量社会文明发展和基层社会治理实效的重要变量,而作
为“新兴技术工具属性”的生成式人工智能,在重塑公众生活层面展现了技术自主迭代和社会力量建构的双重
属性,为加速政务实践改革、优化公共服务提供了新的发展路径.对于政务服务的行动者而言,技术的嵌入在
一定程度上简化了政务处理程序,提高了信息处理效率,但同时也对其职业素养的提升、技术工具的使用、人
机协同发展等方面提出了新要求.作为促进人类文明发展的一种生产力,生成式人工智能技术实践是媒介进
化和累积调和的结果,通过整合优化社会资源、打通信息技术壁垒、满足公众政务需求、推动行政思维创新,为
全面拓展人类社会实践自由度而不断调和与演进.
【关键词】人工智能;生成式AI;政务服务;行政管理
【中图分类号】C９１６【文献标识码】A【文章编号】２０９５Ｇ７００９(２０２４)０２Ｇ０１１３Ｇ０６

EmpoweringGrassrootsGovernmentServiceswithGenerativeArtificialIntelligence:
TechnologyEmbedding,RoleReshaping,andPracticalPathways

DUJie

(SchoolofJournalismandCulturalCommunication,
HebeiUniversityofEconomicsandTrade,Shijiazhuang０５００６２,China)
Abstract:Thedeepembeddingoftechnologyintogovernmentserviceshasbecomeanimportantvariableformeasuringthe
developmentofsocialcivilizationandtheeffectivenessofbasiclevelsocialgovernance．Asanemergingtechnologicaltool
attribute,generativeartificialintelligencedemonstratesthedualattributesoftechnologyindependentiterationandsocial
powerconstructioninreshapingpubliclife,providinganewdevelopmentpathforacceleratinggovernmentpracticereform
andoptimizingpublicservices．Foractorsingovernmentservices,theembeddingoftechnologyhastosomeextentsimＧ
plifiedgovernmentprocessingproceduresandimprovedinformationprocessingefficiency,ontheotherhand,ithasalso
putforwardnewrequirementsfortheirprofessionalcompetenceimprovement,theuseoftechnicaltools,andthedevelopＧ
mentofhumanＧmachinecollaboration．Asaproductiveforcethatpromotesthedevelopmentofhumancivilization,the
practiceofgenerativeartificialintelligencetechnologyistheresultofmediaevolutionandcumulativeharmony．ByinＧ
tegratingandoptimizingsocialresources,breakingdowninformationtechnologybarriers,meetingpublicgovernment
needs,andpromotingadministrativethinkinginnovation,itcontinuouslyharmonizesandevolvestocomprehensivelyexＧ
pandthefreedomofhumansocial