国开电大《管理英语3》单元自测7国家开放大学形考任务试题答案.pdf

国家开放大学《管理英语3》形考任务单元自测7试题答案

一、（答案在最后）
题目：—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeen
receiving?
—___________thequalityofthematerialhasnotalwaysbeenuptostandard.
:Ibelieve
;I'mafraid
;Ithink
题目：—Howiseverythinggoing?
—________________,we'vebeenquitebusythismonthandthere'sbeenquitealotof
progresssincethelastinspection.
:Youcanjustlook
;Asyoucansee
;Pleasejustlookaround
题目：—I'dliketotakealookfirstatthosestructuralsupportbeamsthatwere
goingtobeputinplaceonthesecondfloor.
—____________,here'syourjacketandhelmet,andyou'dbetterputontheseboots
aswell–it'soursitepolicy.
:Good
;You'rewelcome
;Certainly
题目：—________________aboutitnow?
—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyand
offeredthemanexchangeorafullrefund.
:What'stheplan
;What'sbedoing
;What'sbeingdone
题目：AChinesecompanyisgoingto_______overthewell-knownJapanese
companyTOSHIBACorporation.
:get
;take
;turn
题目：Applealmostlostitsdominanceinthesmartphonemarket________itbecame
clearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.
:when
;that
;where
题目：—Isuggestyouofferaffectedcustomersadiscountontheirnextstore
purchase,explainthesituationandapologizetothem.
—Right,ofcourse.___________________
:I'llgetonitrightaway.
;Igotitnow.
;Iunderstandperfectly.
题目：I'mgoingtohavea________withMarkaboutthisissuetomorrow.
:speech
;sentence
;word
题目：Let'sgo______thereportsonthelatestwork.
:over
;with
;to
题目：Notonly________manycarsbuiltinthe1970suglyandpoorlydesigned,they
alsobecameveryunreliableafter40-50thousandmiles.
:was
;are
;were
题目：Ournewschoolbuildingis__________construction.
:under
;in
;having
题目：Propercontrolsthatshould________________developedaspartofroutine
safetyprocedureswerenotinplace.
:hasbeen
;havebeen
;be
题目：Theproductsofthiscompanyarealways_________tostandard,theyhavevery
strictqualitycontrolprocess.
:close
;down
;up
题目：Thenthesituation_____________worsebyhumanerrorbecauseofthelackof
propertraining.
:was
;wasmade
;hasbecame
题目：Unluckily,someQualityManagementSystemfailures___