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欧莱雅集团供应链诊断报告OurProjectApproachCross-FunctionalParticipantsProcessesDemandPlanning–IssuesandOpportunitiesDemandPlanning–IssuesandOpportunitiesDemandPlanning–IssuesandOpportunitiesDemandPlanning–IssuesandOpportunitiesSupplyPlanning–IssuesandOpportunitiesSupplyPlanning–IssuesandOpportunitiesOrderFulfillment–IssuesandOpportunitiesWereviewedinventorydatatoassesstheeffectivenessofL’Oreal’splanningprocessesDataUsedMonthendinventoryforJanuary2003Forecast&Sold-indataShipmentsdataQuantityreceivedfromplantsPeriodJanuary2003–January2004(13months)Products12L’OrealParisSKUsA,B,andCproductsfor4categories(HairCare,HairColor,SkinCare,andCosmetics)ObservationsAbsoluteForecastingErrorManagingPromotionsDataIssuesSupplyIssuesfromL’OrealPlantsSupplyIssuesfromPlants(Cont’d)DemandPatternsMaturityProfile–ContextMaturityProfiles–EnablingProcessesSummaryOrganizationPeopleandCultureTechnology–IssuesandOpportunitiesConclusionsRoadmapDetailsandAssumptionsSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapSupplyChainRoadmapNextStepsAppendixAppendixPotentialBenefitsL’OréalFGInventory:$38,752,000L’OréalCOGS:$163,522,000L’OréalFGInventoryTurns:4BICFGInventoryTurns(*):17L’OréalFGInventoryatBIC:$9,618,941FGInventoryImprovementPotential:$29,133,059RealizationRate25%InventoryReductionsRealizable:$7,283,000CarryingCostSavings:$510,000ReductioninInventory:19%BenefitsLogicandAssumptionsAsL’Oréaldoesnotconsistentlytrackthoseorderswhicharerefusedduetoinsufficientproductavailability,actualservicelevelsmayevenbelowerthanourcalculationsshowWithbetterforecastingandinventorymanagementpractices,servicelevelscouldincreasetoclosertoBICperformance–thiswouldincreasebothrevenueandmarginperformanceThroughenhancedforecastaccuracy,demandplanningandsupplyplanning,thereisarealizableopportunitytoreducethelostsalesasaresultofbackordersL’Oréalhasachieved94%servicel