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新视野大学英语视听说教程3unit5答案.pdf

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Uint5 II.BasicListeningPractice W:Iboughtacamerafromyourstore.Here’smyreceipt.Iknowit’s justwarrantyperiod,butthecamerahasn’tworkedproperlyfor sometime,andnowit’snotfocusingatall. M:We’resorryyou’vehasproblemwithoneofourcameras.Itseem sthatthecamerahassufferedsomedamage,butyou’vebeenareg ularcustomer,andwe’dliketolookafterthisproblemforyou. I’lljustgiveyouareplacement. Q:Whatwillthemando? W:We’reuprightallourstaffequipment,andwe’llneed50laptops are1stofnextmonth.InthepastI’vealwaysfoundofyourprice stothebest. M:You’rerightaboutthat,wedohavethelowestpricesinthecoun try.We’dbegladtofillyourorder.Justsendmethespecsfor each,andI’llsendyouaquotethatI’msureyouwilltake. Q:Whatdoesthemanmean? W:Weordered50fromyourcompany,butontheinvoiceIseethere’s anextrachargeforshopping.Ithoughtshippingwasincludedint hequote. M:Shippingisincluded;theremustbeamistakeontheinvoice.I’l lstraightenonthemistakeandsendyouanewinvoice. Q:Whichofthefollowingistrue? M:Thiswasstime-sensitivedocument!There’snopointindeliverin gitthreehourslate! W:I’msorry,sir.PerhapsIcouldconnectyoutoourcomplaintsdep artmentifyouwishtotakeitfurther. Q:Whatistrueofthedocument? M:Wewereverysurprisedtoreceivesuchbadservicefromacompany we’vedonebusinesswithinthepast.Sonowwehavethisproblem, andI’dliketoknowwhatyou’regoingtodoaboutit. W:Ithinkthisistheresultofabreakdownincommunication,andwe needtolookatourcommunicationmethodsbothinternallyandext ernally.Obviouslywewanttokeepourclientshappy,andunfortun atelywe’vefallenshortthistime.I’mheretomakesureitwon’ thappenagain. Q:Whatisthereasonoftheproblem,accordingtothewoman? Keys:1.C2.D3.A4.B5.C III.ListeningIn Task1:AttendingaBusinessReception Chris:I’vebeenlookingforwardtothisreceptionforweeks.Ican’ twaittogetsureofmyownleads.Youknow,startmakingnew connections. Nora:Smartthinking.Butwhatareyougoingtodowithallthosebro chures? Chris:Thepartyendsattwo,IfigureIcanhavethemalldistribute dbyone-thirty, Nora:No,no,no,no.Letmeclueyouin.Thosebrochureswillmakey oulooklikeagreenhand. Chris