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Accounting,InformationTechnology,andBusinessSolutions-Chapter2-Hollander.doc

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EndofChapterMaterialsandSuggestedSolutionsChapter2-PageAccounting,InformationTechnology,andBusinessSolutions2/ebyHollander,Denna,andCherringtonChapter2:ModelingBusinessProcessesReviewQuestionsR1.Howcanusingacommonlanguageenableustohelporganizationsdefinetheirbusinessprocesses?Ifwewanttohelporganizationsdefinetheirbusinessprocesses,weneedtousealanguagethatallowsustotalkaboutallaspectsofbusinessprocesses-notjustthefinancialaspectsofsomebusinessevents.ThelanguagewepresentinthischapterisbasedonunderstandingandmodelingbusinessprocessesusingREALBusinessProcessModeling(orREALBPM).Thiscommonlanguageisintendedtohelpyoufocusondescribingtheworldaroundyousoyoucanlearnmoreaboutbusinessprocesses,theirrelatedinformationprocesses,andthedecisionsassociatedwiththem.R2.Whatisamodel?Whatarethestrengthsandweaknessesofmodeling?Thechapterisbasedontheconceptofmodelingasystembeforeyoubuildandimplementit.Thechapterdiscussesmodelingapproaches,thusitisimportanttothinkaboutwhatamodelisandhowitbenefitsyouinbuildingsystems.Amodelisapatternorscaledobjectthatrepresentssomeexistingobject.Modelingasystembeforebuildingallowsyoutobetterunderstandthephenomenonyouaretryingtosupportwithaninformationsystem.Inourcase,thosephenomenaarebusinessprocesses,therelatedinformationprocesses,andthedecisionsassociatedwiththem.Youcanuseyourmodelasablueprintorroadmapfordevelopingtheactualsystem.Modelingiswonderfulifyouchoosetheproperphenomenontomodelandifyourmodeliswellconstructedandrepresentsathoroughunderstandingofthephenomenon.Modelingisnotsobeneficialifyoumodelthewrongphenomenonorifyoumodelispoorlyconstructed.R3.Whatisabusinessprocess?Businessprocessesaretheactivitiesassociatedwithprovidinggoodsandservicestocustomers.Samplebusinessprocessesincludeacquiringandpayingforvariousresources(e.g.financing,humanskills,materialsandsupplies,andplantandequipment);convertingresourcesacquiredintogoodsandservicesforcustomers;anddeliveringgoodsandservicestocustomersandcollectingpayment.Justlikeaplaythatiscomprisedof