第部分质量管理系统样本.doc

Section4Qualitymanagementsystem第四章质量管理体系4.1Generalrequirements普通规定4.2Documentationrequirements文献规定4.2.1General总则4.2.2Qualitymanual质量手册4.2.3Controlofdocuments文献控制4.2.3.C.1ControlofCustomer-SuppliedDocumentsandData–Theorganizationshallestablishandmaintainadocumentedprocedure(s)tocontrolallcustomer-supplieddocumentsanddata(e.g.，networkarchitecture，topology，capacity，installationterminationassignments，anddatabase)ifthesedocumentsanddatainfluencethedesign，verification，validation，inspectionandtesting，orservicingtheproduct.客户提供文献及数据控制－组织将建立并且维护文献化程序以控制所有客户提供文献和数据（例如，网络体系构造，布局，容量，安装结束任务及数据库）如果这些文献和数据影响设计，验证，确认，检查及测试，或服务于产品。4.2.4Controlofrecords记录控制Section5Managementresponsibility第五章－管理职责5.1Managementcommitment管理承诺5.2Customerfocus以顾客为关注焦点5.2.C.1CustomerRelationshipDevelopment–Topmanagementshalldemonstrateactiveinvolvementinestablishingandmaintainingmutually-beneficialrelationshipsbetweentheorganizationanditscustomers.[4]发展顾客关系－最高管理者应积极参加建立并维护组织与顾客之间互相受益关系。5.2.C.2CustomerCommunicationProcedures–Theorganizationshallestablishandmaintainadocumentedprocedure(s)forcommunicatingwithselectedcustomers.Thedocumentedprocedure(s)shallinclude:顾客沟通程序－组织应建立并维护文献化程序以保证与特定顾客之间沟通。该程序文献应涉及：a)astrategyandcriteriaforcustomerselection,选取顾客方略及原则b)amethodfortheorganizationanditscustomerstosharejointexpectationsandimprovethequalityofproducts，and组织和顾客共同参加策划及提高产品质量办法，和c)ajointreviewwiththecustomeratdefinedintervalscoveringthestatusofsharedexpectationsandincludingamethodtotracktheresolutionofissues.[4]会同顾客安既定期间间隔评审盼望目的状况，并且应有可以追踪决定流转办法。5.2.C.2-NOTE1：Itisrecognizedthatitisnotpossibleforanorganizationtoprovidethesamelevelofcommunicationwithallitscustomers.Thelevelprovidedmaydependontheamountofbusinesswiththecustomer，thehistoryofproblems，customerexpectations，andotherfactors(seeAppendixF，“GuidanceforCommunicationwithCustomers”).注解1：众所周知，组织不也许对所有顾客提供同样级别沟通。所提供级别应根据与顾客生意数量、历史问题、顾客盼望值，以及其他因素（参见附录F，“顾客沟通指引”）5.3Qualitypolicy质量方针5.4Planning策划5.4.1Qualityobjectives质量目的5.4.1.C.1QualityObjectives–Objectivesforqualit