商务邮件写作指南：电邮能用叹号吗.docx

商务邮件写作指南：电邮能用叹号吗商务邮件写作指南：电邮能用叹号吗Howdoyouconveytoneinemailwithoutseemingchildishorgirlish?Canyoueveruseexclamationsinemails?如何在邮件里传达语气的同时又不显得幼稚或娘娘腔呢?邮件里能用惊叹号吗?Asweallknow,toneishardtoconveyproperlyviaemail.However,wheneverIaminclinedtousean!toconveyapositivetone,Igetthesensethatitactuallyreadsaschildishorimmature.Ialsoneverseemtonoticemenusing!’sinemails,either….I’dlovetohearyoursandothersthoughtsonthis!我们都知道，通过邮件是很难传达语气的。然而，每当我试图利用一个惊叹号来传达积极的语气时，我却发现这读起来让我显得很幼稚。我也从未见过有男人在邮件里使用惊叹号……我很希望听到你们和其他人对此的想法!Alothasbeenwrittenaboutoveruseofexclamationsinemails—withsomepeopleevensuggestingthatoneexclamationmarkperemailisagoodruletofollow.There’sevenanapptohelpyoucheckthetoneofyouremail!Mybestgeneraladviceisthatabbreviations,multiplepunctuationmarks(!!!),andoverlycasualphrases(“amazeballs!”)havenoplaceinprofessionalemails.Beyondthat,Ithinkalotofthisdependsonwhyyouwanttouseapositivetone.Forexample:很多读者都写到了在邮件里过度使用惊叹号的问题——有些人甚至觉得每条邮件里都加一个惊叹号是个很好的习惯。甚至还有人开发了能帮你检验你邮件中的语气的app!但我最好的一般性建议是，缩写语、多个重复的标点符号(!!!)以及过于随便的词句(“酷毙了!”)都不应该出现在商务邮件里。除此之外，我就你为什么要使用积极的语气做了些思考：Ifyou’retellingasubordinateheorshedidagoodjob:Theydon’tcareifyouuseexclamationmarks;they’rejusthappytogetthepraise.Ithinksomethinglike,“Outstanding!”isprofessionalandencouragingwithoutseemingjuvenile.如果你想要告诉一位下属他/她干得不错：他们根本不在乎你有没有用惊叹号;他们总是很高兴得到表扬的。我觉得就像“真不错!”这样的语句就很职业而且很能激励人，还不会显得太幼稚。Ifyou’retryingtosugarcoatabadsituationforasuperior:Exclamationmarksaren’tgoingtohelpyouhere—infact,they’llprobablyhurtyou.Youdon’twanttobeoverlygrave(“Iamsosorrythishappened!!!”),oroverlybreezy(“…butontheplussidenoonelostalimb!!!”)…it’satoughtonetostrikeinemail.Which,honestly,iswhyIrecommendpickingupthephoneordroppingbyyourboss’soffice.Notonlydoyounothavetoworryabouttone,butyoucanbettergaugeyourboss’sreaction,and—bonus!—there&rsquo