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First-impression-商务英语.pptx

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Uponcompletionofthischapter,youwillbeabletoknow:TheconceptoffirstimpressionThewayofleavingagoodfirstimpressiononotherstheimportanceofagoodfirstimpression1.Thinkaboutsomeadjectivestopraiseapersonyoumettoday?2.Whatkindofpersonyouthinkiseasytogetalongwithatfirstsight?3.Areyoueagertoknowyourfirstimpressiononothers?Whatisfirstimpression？Whatisfirstimpression？Thefirstimpressionisastrongeffect,adeepfeelingoranimagekeptinpeople'smindaftertheyhavemetastranger.Peoplejudgethestrangerimmediatelybasedonappearanceandmannersofanewpersonandformapositiveornegativeimpressionsoon.Theresearchshowsthatwithinonlyfiveseconds,twostrangerswillestablishanimpression,whichcanaffecttheirrelationship.Suchimpressionissodeep-rootedthatitishardtochangelateron,whichwillinfluencethefeeling,opinionandjudgmentofeachbusinesspartner.Itwillalsodeterminewhethertheothersideisprofession,qualifiedornotandyourdesiretomakefurthercooperationinthefuture.Apositivefeelingatthefirstbeginningisthehalfvictoryofthegame,whichcanbuildinterestandpersuadepotentialclientstomakeafavorablebusiness.Thefirstimpressionwilllastforeverandinfluencethejudgmenttowardspersonsorthingslateron.Tip1:AlwayssmileSmileEnjoythemanybenefitsofasmileStoryofSmilingGirlPracticeyoursmile.SmileTrainingSmileTraningSmileTraning应当避免的微笑方式Tip2:BeawareofyourdressTip3:HandgesturesStep4:ProjecttherightimageStep5:Callclient’snameTip6:ProperLanguageTip7:EyescontactTip8:WatchyourtimeTip9:OpenyourmindAfirmhandshakewilldeliveryoursincerityandrespecttoothers.It’sconsideredtobepoliteandshowyouinteresttothebusiness.HowtomakeagoodverbalimpressionBenatureandtrynottomemorizethewordsyouwanttosayAvoidusingtoomuch“youknow,”or“um”.Berelaxandtalkfluently.Slanganddialectarenotdesirableintheformalsituation.Beagoodlistener.Sometimes,it’sbettertokeepsilenceratherthantalkingfornoreason.CaseStudy1HandshakeAnfinancialconsultantconstantlymadephonecalltooneofhispotentialclient,inordertosellhisproduct.Inthephonecallhewassopatient,passionateandpolitethattheclientcouldnotrefusehim.The