MBA授课讲义之组织行为学(英文版).docx

管理学大师
斯蒂芬·P·罗宾斯
?组织行为学?MBA授课讲义

CHAPTER1-INTRODUCTIONTOORGANIZATIONALBEHAVIOR

CHAPTEROBJECTIVES
Afterreadingthischapterstudentsshouldbeableto:
Defineorganizationalbehavior(OB).
IdentifytheprimarybehavioraldisciplinescontributingtoOB.
DescribethethreegoalsofOB.
ListthemajorchallengesandopportunitiesformanagerstouseOBconcepts.
DescribehowOBconceptscanhelpmakeorganizationsmoreproductive.
Discusswhyworkforcediversityhasbecomeanimportantissueinmanagement.
Explainhowmanagersandorganizationsarerespondingtotheproblemofemployeeethicaldilemmas.
DiscusshowknowledgeofOBcanhelpmanagersstimulateorganizationalinnovationandchange.

LECTUREOUTLINE
THEFIELDOFORGANIZATIONALBEHAVIOR
Definition
Organizationalbehavioristhesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizations.(ppt4)
Keypartsofthedefinition
Systematicstudy(ppt5)
Theuseofscientificevidencegatheredundercontrolledconditionsandmeasuredandinterpretedinareasonablyrigorousmannertoattributecauseandeffect.(ppt6)
OB—itstheoriesandconclusions—isbasedonalargenumberofsystematicallydesignedresearchstudies.
Systematicstudyofactions(orbehaviors)andattitudesincludethreeareas:productivity,absenteeism,andturnover.(ppt7)
Managersclearlyareconcernedwiththequantityandqualityofoutputthateachemployeegenerates.
Absenceandturnover—particularlyexcessivelyhighrates—canadverselyaffectthisoutput.
Organizationalcitizenship—discretionarybehaviorthatisnotpartofanemployee’sformaljobrequirementsbutpromoteseffectiveorganizationalfunctioning—isafourthtypeofbehaviorthathasrecentlybeenfoundtobeimportantindeterminingemployeeperformance.(ppt8-9)
Organizationalbehaviorisalsoconcernedwithemployeejobsatisfaction,whichisanattitude.(ppt10)
Jobsatisfactionisaconcernforthreereasons.
Theremaybealinkbetweensatisfactionandproductivity.
Satisfactionappearstobenegativelyrelatedtoabsenteeismandturnover.
Itcanbearguedthatmanagershaveahumanisticresponsibilitytoprovidetheiremployeeswithjobsthatarechallenging,intrinsicallyrewarding,andsatisfying.
System